Systems Engineer II (Citrix Engineer I), The US shift time

A Citrix Engineer II will manage maintain and support Cloud Citrix Virtual Apps and Desktops (CVAD) platform. You will provide Tier 2 support and work closely with other IT teams business stakeholders and end users ensuring reliable and performant operation of the CVAD platform. You will also have a deep understanding of the concepts and operation of core Citrix technologies and be highly skilled in troubleshooting complex problems and engineering solid solutions.

Duties and responsibilities

• Tier 2 support of the CVAD platform; serve as a 7/24 escalation point.

• End to end ownership of all Citrix components and their configuration at each layer of the Citrix model (User Access Control and Resource layers)

• Identify and implement technologies service packs and hotfixes that address security vulnerabilities improve reliability system stability and performance for the CVAD environment.

• Maintain the ‘Gold’ Virtual Apps server image; ensure ongoing component and application consistency across server tiers.

• Ownership and maintenance of Citrix related Group Policy objects

• Ownership and maintenance of Citrix Cloud NetScaler

• Engineer and deploy application implementations and upgrades on CVAD.

• Design and implement process improvements involving the CVAD service.

• Create SOP and KB documentation and content for support teams and users.

• Open support tickets with vendors and work issues to completion to provide excellent standard of service. Escalate support tickets in a timely manner as appropriate.

Competencies Attributes Knowledge

• Demonstrate deep knowledge and experience in the following areas:

• Good hands-on experience on Citrix platform with various version

• Effective troubleshooting methodology

• Citrix Site configuration – Machine Catalogs Delivery and Application Groups etc.

• Experience with Azure AVD and W365 is a plus

• Version upgrades to a Citrix core components

• Certificate renewals on Citrix infrastructure servers and NetScaler

• Group Policy Objects pertaining to Citrix.

• Profile Management solutions (Fslogix and Roaming)

• PowerShell – Citrix and AD cmdlets; task automation

• General understanding of DHCP DNS and firewalls in an Enterprise environment

Education and Qualifications

• Bachelor’s degree in computer science/information system or 5+ years progressive experience with Citrix technologies in a medium to large organization.

• 5-7 years of experience in the design implementation and maintenance of a global Citrix Virtual Apps and Desktops site.

• Experience in IT service delivery using the ITIL framework.

• Knowledge of Server and Networking principles pertaining to enterprise environment

• Demonstrated experience where operating as part of an effective team/relationship is critical to the success of your role.

• Expertise in understanding setting and managing customer expectations.

• Skills in conceptualizing documenting and presenting creative service solutions.