Systems Engineer (Remote - US)

PDQ, founded in Salt Lake City, UT, makes device management simple, secure, and Pretty Damn Quick. IT teams use our products to reduce complexity, improve efficiency, and enhance control in their unique environments. We are backed by TA Associates and Berkshire Partners, top-tier global PE companies. SimpleMDM and SmartDeploy are powered by PDQ. 

PDQ's Mission: We make device management simple, secure and pretty damn quick.

PDQ's Core Values: Honesty, Ownership, Collaboration and Improvement

We are seeking an experienced Systems Engineer to join our Payments team to help drive and deliver new features. As an engineer, you will work closely with our product management, development, and test teams to ensure successful product implementation. This position will also require the ability to debug technical issues and unwind customer reported problems. 

What you might be doing:

• Work with developers to resolve complex technical issues in web development and billing processes 
• Quickly develop product specific knowledge to become a subject matter expert 
• Documentation of process to support the creation of new features and problem reporting for remediation 
• Tier 3 support for Payments team

Who you are:

• 2+ years experience with:
• Supporting SaaS applications 
• Writing SQL queries 
• Debugging websites 
• Billing platforms 
• Strong organizational skills and an ability to communicate and collaborate with multiple internal stakeholders to help problem solve 
• Extra credit: Software development team experience, in an engineering, test or DevOps role 
• Extra credit: Coding experience (Elixir or similar) 
• Extra credit: Stripe experience 

We're looking for people with:

• Ability to learn quickly and tenacity to work in ambiguity and complete tasks 
• Detail attentiveness and a collaborative mindset
• Natural curiosity; excellent problem-solving and troubleshooting skills
• Initiative and resourcefulness to effectively deliver solutions 

Do you think you have what it takes but don’t necessarily meet all the requirements? Apply anyway - you could be exactly who we are looking for! 

PDQ offers all of the great perks and benefits you'd expect from working at a very cool tech company, and even some you might not expect, including:

4-Day Work Week

Managers who champion professional development and are technically experienced (the best kind of experience)

100% Premium Coverage for medical, dental and vision for you and your dependents

100% Premium Coverage for Short Term Disability, Long Term Disability, Life, and AD&D Insurance

Company Match of the first 6% of your employee deferrals after you’ve been employed with us for 90 days

Flexible Paid Time Off Policy that treats you like the adult that you are

Health Savings Account (HSA) and wellness incentives

Quarterly Company Values Award (team member nominated)

PDQ is proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. If you would like to request reasonable accommodation for a medical condition or disability during any part of the application process, please contact [email protected].

The majority of PDQ's full-time roles do not qualify for sponsorship of employment visas such as the H-1B visa. This applies to scenarios where a candidate might possess temporary work authorization during their schooling or after graduation (e.g., CPT, OPT), but would require H-1B visa sponsorship within a few years of employment to retain eligibility for employment. 

*Currently, candidates who are eligible for fully remote positions can live in any of the following US states: AR, AZ, CO, CT, FL, GA, ID, IL, IN, KY, MD, MI, MN, MO, NC, NH, OK, OR, TN, TX, UT, VA, WA, WI.