Systems Information Technology Manager

Dandy is transforming the massive ($200B) but antiquated dental industry. Backed by some of the world's leading venture capital investors, we are on an ambitious mission to integrate and simplify every function of the dental practice through technology. By building the operating system for every dental office in America, Dandy is empowering dentists with technology, innovation, and world-class support to achieve more for their practice, their people, and their patients.

About the Role

Dandy is looking for an IT Manager to grow our IT infrastructure and provide exceptional support to colleagues. You will work closely with our internal team members to strengthen the IT backbone supporting the company and our products. This is a fantastic role for an IT professional looking to level up their career and contribute to a high-growth startup.

What You'll Do

• Recruit and build a team of technical support specialists to ensure the team is consistently delivering products & services to enable the business to scale

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and network operations problems

• Create and maintain documentation for systems and procedures related to primary job responsibilities, including maintaining incidents, setup/configuration, and knowledge database

• Provide end-user training, guidance, and assistance in-person and remotely to educate employees on IT services and processes, including appropriate paths to engage IT for support

• Establish IT policies and systems to help scale Dandy with an eye for white glove support

• Document and continuously improve department policies and procedures

• Maintain and prepare computers for deployment by managing an IT asset database

• Advise Dandy leaders on new technologies to meet business and systems requirements

What We're Looking For

• Relentlessly positive attitude, a strong sense of humor, and the ability to have fun at work

• 3+ years of hands-on Service Desk management experience

• 5+ years of hands-on experience providing end user and desktop technical support in a mid-size or a large organization

• Demonstrated experience and deep knowledge of the networking technologies and vendors such as Windows servers, VPN tunnels, Cisco, Fortinet, Meraki, and Ruckus

• Someone who is technically nimble, action-oriented, responsive, and forward-thinking

• Superb problem-solving and troubleshooting skills

• Excellent communication skills and a desire to work collaboratively with internal team members

• Desire to take on ambiguous tasks and develop scalable solutions

Bonus Points For

• Certifications in CCNA, ITIL, CompTia Network+ 

• Experience working with SMBs (small business owners like restaurants, motels, or dentists)

• Technical writing experience

• Time spent working with large manufacturing equipment

In addition, Dandy offers a wide range of best in class, comprehensive and inclusive employee benefits including healthcare, dental, parental planning, mental health benefits, a 401(k) plan, and paid time off.

Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

At Dandy, we fully comply with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will move at Dandy speed and do everything in our power to meet your needs.