Systems IT Analyst Lead

At Brown Brothers Harriman, we believe no job is too big or small for any of us to handle if it helps our clients. We value passionate, committed people who enjoy collaborating with others to find new solutions to complex business challenges. We are looking for the type of person who speaks their mind, truly listens and steps outside their role to add value wherever they can. Someone who is driven to get things done and views obstacles as an exciting challenge that demands a creative solution. Above all, we seek someone who takes great pride in their work and is inspired and motivated by their role in protecting and enhancing our client's financial well-being.

If you are looking for an entrepreneurial environment where you can learn and thrive, Brown Brothers Harriman is the right place for you

Join us as a Systems IT Analyst Lead

Brown Brothers Harriman is currently recruiting Systems IT Analyst Led to join our Support Oversight - Custody Applications. In this role you will The Systems IT Analyst Lead is responsible for managing the Systems IT Analysts, ensuring service delivery SLA's are met and consistently delivering quality customer service. The Lead will oversee the efficient delivery of services including, infrastructure and application support. They will also play a significant role in communicating issues to support teams and IT Management. This position can be an opportunity for a determined individual to move into other areas within systems.

Some of your key responsibilities include:

• Oversee the production activities and initiate corrective actions in a professional and timely manner when applicable.
• Lead Incident Management activities, including the managing of the incident tickets, collaborating with support teams, effective communication of issues and detailed documentation of events.
• Identify negative trends from an incident perspective and follow-up with support teams to develop a solution.
• Perform trouble shooting, analysis, research and resolution using advanced tools.
• Help design and build application and infrastructure monitoring rules. This includes the use of machine learning.
• Execute production scripts to address application requests.
• Look for areas of improvement in monitoring and application reliability.

Client Support:

• Establish and maintain a culture of exceptional client service.
• Build strong relationships with all systems support teams to promote problem solving, innovation, and efficient troubleshooting for the end user community.
• Effectively handle user escalations to ensure their needs are met.
• Monitor transmissions from business partners and follow contingency plans, as needed.
• Serve as an escalation point for all system support teams.

Maintenance:

• Continually develop and review operational documentation and procedures to ensure accuracy and effectiveness.

Knowledge and skills (general and technical):

• Basic knowledge of distributed software tools
• UNIX and Windows servers experience a plus
• Strong verbal and written communication skills

Other requirements (licenses, certifications, specialized training, physical or mental abilities required):

• Flexibility, adaptability, and willingness to learn new things

Must Have:

• BA/BS Computer Science / Business or equivalent work experience
• 3 years Systems Support
• Experience with incident/problem management
• Broad analytical and problem-solving skills

Nice to have:

• Financial Services experience
• Experience working within an ITIL framework
• Experience with automation and scheduling tools

What We Offer:

• A collaborative environment that enables you to step outside your role to add value wherever you can
• Direct access to clients, information and experts across all business areas around the world
• Opportunities to grow your expertise, take on new challenges, and reinvent yourself-without leaving the firm
• A culture of inclusion that values each employee's unique perspective
• High-quality benefits program emphasizing good health, financial security, and peace of mind
• Rewarding work with the flexibility to enjoy personal and family experiences at every career stage
• Volunteer opportunities to give back to your community and help transform the lives of others

BBH's compensation program includes base salary, discretionary bonuses, and profit-sharing. The anticipated base salary range for this role is $80,000 to $105,000, which is specific to Jersey City, NJ and may differ in other locations due to cost of living and labor considerations. Base salaries may vary based on factors such as skill, experience, and qualification for the role. BBH's total rewards package recognizes your contributions with more than just a paycheck-providing you with benefits that enhance your experience at BBH from long-term savings, healthcare, and income protection to professional development opportunities and time off, our programs support your overall well-being.

BBH is committed to diversity, innovation, and globalization. Our culture is driven by our goal to provide the best solutions and services to our clients and each other. Our Partnership structure creates a flat organization that promotes collaboration across all business lines. We believe that diverse ideas and the ability to come together globally across groups and borders are a competitive advantage. In order for all our teams to excel, members must trust each other and feel comfortable providing honest input from all perspectives. This openness sparks innovation and agility, which adds to the entrepreneurial spirit and provides many more career opportunities for our staff. We are a group of high performing, dedicated and caring professionals who believe that working together is the foundation for superior client service excellence. As a BBH professional, your career path is yours to define. We take pride in our ability to retain our best employees. We help them manage their careers by moving top performers to new areas of BBH where their talents will make the greatest contribution. As soon as you walk through the doors at BBH, we provide you with the tools to help you succeed and grow your career.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law.

Full time

Boston