Systems Operations Engineer

Company Description

Who We Are 

Burwood Group is not your average technology consulting firm. We are an innovative, culture-driven industry leader, that helps companies use and manage technology to transform business and improve outcomes. Founded in 1997, headquartered in Chicago, we've grown to be a 200+ employee firm with team members and offices spread from Southern California to North Carolina. 

Burwood fosters an employee ownership culture that applauds both teamwork and personal growth We’ve cultivated an incredible team of people who are dedicated to their craft and passionate about using their skills to impact the success of the company. Join our team and build a career as unique as you are. 

Job Description

What You’ll Do

Burwood is currently looking for candidates to join the managed services team in Chicago, Illinois. This role will report to the Enterprise Operations manager or one of the team and will be responsible for assisting to deliver project needs to a specific client which will include staging and preparation of physical devices at a local office as well as remote implementation assistance.

Once the project is complete you will join the rest of the Burwood Managed Services team which will give you the opportunity to get hands on with the latest infrastructure and cloud technologies, including Unified Communications, LAN/WAN, Cloud, security, wireless, and more. The Burwood Managed Services (BMS) Operations Team is constantly raising the bar for great customer support and service and we pride ourselves in hiring people who share the same passion for outstanding customer service.

Your day-to-day responsibilities will include:

• Support, operate, and maintain datacenter infrastructure systems.
• Capacity planning and management of data center resources
• Connectivity and bandwidth management between data center and service provider network.
• Development of methods of procedure (MOPs) and standard operating procedures (SOPs) for engineering, TOC, and onboarding teams.
• Perform maintenance during data center/customer maintenance windows as required including hardware, software, and firmware upgrades.
• Participate in on-call rotation.

In addition to the day-to-day responsibilities, you will have the chance to participate in planning, designing, and engineering services to implement changes to client infrastructure to better and more quickly resolve technical issues.

Qualifications

Who You Are

• You enjoy the challenge of problem solving in a technical environment.
• You have a passion for customer service and doing the right thing for the customer at all times.
• You have advanced customer service skills/soft skills and experience in handling customer relations.
• You maintain a professional demeanor and have excellent communication skills whether that be in-person, over-the-phone or e-mail.
• You pay strict attention to detail in all that you do to ensure minimal risk to the environment.
• You enjoy working flexible hours, working when it is necessary and taking the time off you need to ensure you’re always at the top of your game.
• You take responsibility and are accountable for your work.
• You love to be part of something bigger than you and work to see the team succeed above all. 
• You are motivated to learn and grow in your career and can adapt to change or business needs.

The Tech Stuff

• Storage Systems: Nimble, NetApp, Pure
• Server Systems: Dell, Cisco, HPE
• Network: Cisco, Dell, Palo Alto, Citrix
• Virtualization: VMware, Citrix, Hyper-V
• Data Replication and Backup platforms: CommVault, Veeam
• Microsoft Server Technologies: Active Directory, Group Policy, Server 2012/2016/2019/2022
• Microsoft 365
• Linux OS and variants
• Sophos

Additional Information

The PERKS

If you ask any of our employees here at Burwood “what we love”, the top answer is always the same: our employee owned culture. Our employees are driven, innovative, fun-loving, and always willing to help.

In addition to that, Burwood also offers some fantastic benefits:

• Flexible work-from-home policy
• Generous vacation policy
• 401(k) and Roth 401(k) savings plan, complete with a company match
• Health, dental and vision insurance
• Life and accident insurance
• Short and Long-Term Disability coverage
• Mental wellness programs
• Flexible spending accounts for pre-tax healthcare and transit/parking expenses
• Learning opportunities in support of career development
• Access to financial planning expertise

Our Commitment to Diversity & Inclusion
We are not intent on being the largest company; but rather, the best. These are the words we live by. This means we welcome all the best talent - regardless of gender, race, ethnicity, sexual orientation, disability, religion, and age. 

Being open to all cultural backgrounds, life experiences, thoughts and ideas not only strengthens company culture but also encourages different-in-kind thinking and promotes economic success.