Systems Product Application Engineer, Tech Support (Remote)

Job Details

What you will do

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away!

As part of our growing Technical Support team, we are seeking a HVAC Controls Product Support Engineer to support & provide technical support for several of our Controls & HVAC products. Some of these include Verasys, and SSE Controls

What you will do

• Provide phone support for Commercial Unitary Equipment, and Rooftop package units
• Assist distributors, contractors and JCI branches with product support, product commissioning and system troubleshooting.
• Interact with factory engineers on product issues and document issues for reporting and teamwork.
• Provide technical support for Johnson Controls products and solutions to both branch offices and selected partners within the US.
• Provide an avenue to resolve customer complaints in a timely, effective manner.

How you will do it

• Provide technical support by telephone, e-mail, MS-Teams etc. and record all calls in the call tracking software provided
• Assist distributors, contractors and JCI branches with product support, product commissioning and system troubleshooting.
• Interact with factory engineers on product issues and document issues for reporting and teamwork.
• Provide technical support for Johnson Controls products and solutions to both branch offices and selected partners within the US.
• Report and record product and literature problems in the product problem tracking database, ensuring that the problem description is detailed enough to allow development engineers to analyze or reproduce the reported problem
• Advise management of potentially critical problems so that preventative measures can be taken
• Participate at product deployment meetings as required.
• Collaborate closely with other departments to ensure that branches/ customers receive the help, information, or solution that they require
• Build and maintain training material
• Keep up to date with current technological trends and standards

What we look for

Required

• 5 years plus of experience or equivalent
• Degree or certification in Mechanical or Electromechanical Engineering, or equivalent combined education and experience.
• Good knowledge of HVAC systems in commercial or Industrial buildings
• Ability to understand product BOMs, mechanical drawings, electrical schematics, and design specifications
• Experience in reviewing design plans and specifications with a background in HVAC Controls

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.