Systems Reliability Engineer

Systems Reliability Engineer

San Jose, California

Hungry, Humble, Honest, with Heart!

The Opportunity

Do you thrive on solving complex technical problems? Do you want to be at the cutting edge of technology? If so, we're interested in speaking with you! Nutanix Worldwide Support is a global organization providing 24/7 support in over 150 countries, in 20 different languages. We're as proud of our 96% Customer Satisfaction rating as we are of the advancement opportunities, we can offer our team.

Worldwide Support at Nutanix

We're comprised of leading technology specialists including VCPs, CCIEs, Microsoft Certified Professionals, Linux, and Nutanix Platform Professionals among many others. Our customer base is growing rapidly and we're looking for top-tier Systems Reliability Engineers who share our passion for customer success to join our team!

Your Role

• Work directly with enterprise customers to replicate, troubleshoot, and resolve complex technical issues.
• Work with our developers to identify defects and opportunities for product improvement.
• Improve the serviceability of the product by testing new features and developing tools to scale our deployments and auto-support infrastructure.
• Provide an analysis of our existing customer base to avoid and minimize risks in the install base.
• Define and inspire changes to our product with our development engineering team based on feedback from customers and partner implementations.
• Collaborate with technology partners (e.g. VMware, Citrix, Microsoft) to resolve issues and push improvements in our ecosystem.
• Develop and contribute to internal and external knowledge bases.
• Provide support on weekdays and off-hours on an as needed and scheduled rotational basis.
• Be a champion for our customers. Go above and beyond to ensure customers are getting the most out of their investment in the Nutanix platform.

What You'll Bring

• Excellent written and verbal communication skills - you're able to work with a wide variety of people and collaborate with geographically distributed teams and effectively communicating everything from data points to critical feedback.
• Customer Obsession - you're passionate about delivering a high-quality support experience and providing customers with the tools they need to succeed. You judge our own success by the success of the team and the happiness of our customers.
• Professional experience troubleshooting at least two of the following: Virtualization (preferably VMware ESXi), Networking (preferably layer 2/3), Linux Systems (preferably CLI administration), DevOps, Cloud or Enterprise Storage.
• BS in Engineering or CS + minimum of 2 years of professional experience
• Fluent proficiency in English. Bilingual a plus!

How We Work

We are a hybrid team, working two days from home and three days from the office. We stay connected through weekly team meetings and daily slack chats. We are highly collaborative, always looking for ways to improve and learn through industry certifications and Nutanix training. We strive to delight our customers in all we do.

The pay range for this position at commencement of employment is expected to be between $93600 - $186000 per year; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Nutanix is an equal opportunity employer.

The Equal Employment Opportunity Policy is to provide fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. Nutanix hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

Nutanix believes that associates should be provided with a working environment that enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status or disability.

We expect and require the cooperation of all associates in maintaining a discrimination and harassment-free atmosphere.