Systems Reliability Engineer New Grad, Durham NC (January 2023)

Hungry, Humble, Honest, with Heart!

The Opportunity

Nutanix Worldwide Support is a global organization providing 24/7 technical support in over 150 countries in 20 different languages. We're as proud of our 96% Customer Satisfaction rating as we are of the advancement opportunities we can offer our team.

We're comprised of leading technology specialists, including VCPs, CCIEs, CCNPs, Microsoft Certified Professionals, Linux, and Nutanix Platform Professionals, among many others. Our customer base is increasing, and we're looking for new college grads who share our passion for customer success to join our team!

What's in it for You?

• Gain invaluable skills across the full stack in a data center: compute, storage, virtualization, and networking while working with the end-user experience in the same role.
• Fast track your career by continuously learning on the job, from starting in our unit.
• SRE Training to receive new customer challenges to solve each week.
• Embrace the opportunity to help customers resolve their most formidable IT roadblocks - and take a little pride in all the kudos you will receive.

Worldwide Support at Nutanix

At Nutanix Worldwide Support, we're all about delivering an epic customer experience and ensuring the success of our groundbreaking technology through cluster health monitoring, quick response time, and unparalleled customer intimacy. You'll gain diverse experience as you partner with 700+ SREs and customers in helping them leverage the Nutanix product family, allowing you to advance your career and continue learning on the job.

Your Role

• Remotely support our cloud solution in the field and provide an enriched and successful product experience.
• Work directly with large Global 2000 enterprise customers to replicate, troubleshoot, and resolve complex technical issues.
• Be a champion for our customers by going above and beyond to ensure customers are getting the most out of their investment in the Nutanix platform.
• Improve the product's serviceability by testing new features and developing tools to scale our deployments and auto-support infrastructure.
• Define and inspire changes to our product with our development engineering team based on feedback from customers and partner implementations.

What You'll Bring

• Bachelor's or Advanced degree from an accredited college/university in Networking and Systems Administration, Computer Information Technology, Network Technologies, Computer Science, or a related discipline.
• Understanding of Networking, Virtualization, Linux, and Storage technologies.
• Excellent verbal and written communication skills.
• Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future.

About the Opportunity

What the Team Says

• James H. - "Opportunity. If anyone asks me, 'What do you love the most about working at Nutanix?' my answer is always opportunity. I came in as an intern, and as soon as I showed my willingness and actions to lean forward, I was given multiple opportunities to grow and even become exposed to leadership roles. At Nutanix, if you put in the work, you get to carve your path, and every colleague involved will continue to assist in cultivating your success. Tenure is not a part of the conversation on making an impactDrive is. There have been so many success stories of incoming SREs that climb swiftly through the ranks by displaying the hard work put in that translates to career growth and happiness."
• Josh Y. - "As a new hire, I've noticed very quickly that Nutanix is composed of talented professionals and great people. It's truly satisfying knowing that I work on a team where I can trust each team member's knowledge, training, and customer care. Nutanix is a place of investment - where training is taken seriously so that our team can be equally equipped, and we may each provide a similarly great customer experience. Nutanix is a place where you can learn from your peers, ask questions without the fear of judgment, and grow your skills in a truly healthy learning environment."

How We Work

• We are a hybrid team, working two days from home and three days from the office. We stay connected through weekly team meetings and daily slack chats. Learn more about Nutanix, or take an in-depth look into our platform architecture with the Nutanix Bible!

#LI-Hybrid
#LI-AS2

Nutanix is an equal opportunity employer.

The Equal Employment Opportunity Policy is to provide fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. Nutanix hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

Nutanix believes that associates should be provided with a working environment that enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status or disability.

We expect and require the cooperation of all associates in maintaining a discrimination and harassment-free atmosphere.