Systems Specialist

Description

Position at Fingerpaint Group

Redefine your expectations of a health and wellness agency. Rooted in independence and grounded in empathy, Fingerpaint embraces a wide array of skills, talents, and unique perspectives that individuals contribute to our team. With a diverse pool of talent spanning the United States and Europe, and a track record of launching over 200 brands, we are dedicated to crafting and delivering meaningful experiences that resonate with a broad spectrum of audiences. Spontaneous creativity flourishes here - we enlist outstanding professionals and foster an inclusive environment for growth and collaboration.

Fingerpaint Group is in search of an ambitious and passionate Technologist to join our expanding team in a hybrid role (2-3 days onsite per week). Success in this role hinges on your ability to thrive in a dynamic, ever-changing environment. Identify as a tech enthusiast? That's fantastic, because for this candidate, there's no tech question without an answer. You adeptly assist colleagues, no matter the complexity or simplicity of the query. You are detail-oriented, efficient, and primed for action.

What it entails:

• Excellent knowledge of the Windows operating system with MacOS a close second.
• Set up, troubleshoot Windows and Mac laptops, utilizing MDM processes
• Work closely across the agency to provide user support with a sense of urgency and exceptional customer service skills.
• Monitor and maintain all workstations and peripherals (printers / copiers)
• Document issue resolution using the help desk ticketing system
• Install, test, and troubleshoot applications (Adobe/Microsoft, etc.)
• Assist in scaling support for a rapidly growing company
• Remotely support users in a multitude of offices and time zones
• Inventory management and software builds for computing equipment
• Ability to work independently and on team initiatives interchangeably

Desired skills/experience:

• Accumulated 3-5 years of experience in a desktop support role, offering Windows and Apple-related support.
• Familiarity with MDM, Windows support, and/or Active Directory.
• Ability to articulate technical concepts clearly to both technical and non-technical individuals.
• Proficiency in identifying, analyzing, and effectively resolving problems in a timely and organized manner, utilizing leading industry solutions.
• Flexibility to engage in a range of projects, adapting to evolving systems and company needs.
• Experience in supporting remote users across multiple offices and in facilitating work-from-home arrangements.
• Microsoft 365 admin experience (SharePoint, Teams, Office, OneDrive, Email, Azure) - along with the capability to support users in each area.
• Basic Systems Administration knowledge is highly valued.
• Proficiency in using VPN and a fundamental grasp of TCP/IP and related network services.

Don't meet every single requirement? That's okay! Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Fingerpaint, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles! Our team of qualified recruiters can match you with the right opportunity.Fingerpaint Group provides equal employment [and affirmative action] opportunities to all applicants and employees. We are proud to recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status, or citizenship status.