Systems Support Engineer

ABOUT GOODR

We create and sell $25 active sunglasses for anyone. No slip, no bounce, all polarized, all fun. Interested in joining our team? Keep reading.

OUR VALUES: We have two core values: Fun & Authenticity.

• FUN = Being sh*tty isn’t fun. Agreed? Taking pride in your work, finding joy in being GREAT, and celebrating wins… and losses. Now, that’s fun!
• AUTHENTICITY = Focusing on being authentic over being liked. (Next-level guru stuff. Count it.)

Fun Fact: We do not allow email to be sent internally. Carrier pigeons only. JK, we use Slack.

AUTONOMY: We practice autonomy, empowerment, and accountability so that every team member can be in control of their own life.

• HYBRID WORKING: Most roles are only required to be in office every Tuesday and Thursday with the occasional third day thrown in.

PURPOSE: We want to leave the world better than we found it in ways that are unique to an individual’s personal journey. But, what does that even mean??? It means:

• PURPOSE PROJECTS: Team members have the opportunity to create their own project for making the world a better place. 

Fun Fact: One purpose project resulted in a team member raising over 1 million dollars to build a track for a Los Angeles school!

ABOUT THE ROLE

Do you love IT with the fire of a thousand suns? Do you cheekily tell people that your favorite place to travel to is “the internet”? Can you describe information technology like it’s the back of your hand? If you’re vigorously nodding your head YES, then keep reading because goodr is looking for someone like you to support all of our IT related needs. As our Systems Support Engineer, you’ll bring your expertise and love of tech to wrangle IT requests, prioritize all related hardware projects, and help solve existing, as well as new, IT issues. Sounds heavenly, doesn’t it?

RESPONSIBILITIES

• Utilize technical knowledge of standard systems and business software to provide support the goodr team
  
• Act as link between end users and higher level support
  
• Assist in the triaging of incoming systems requests (IT, Netsuite, etc), ensuring timely and efficient resolution
  
• Troubleshoot and resolve hardware and software issues to ensure uninterrupted workflow
  
• Provide prompt and effective technical support to end-users via various communication channels
  
• Prioritize and escalate critical issues, collaborating with higher level support to ensure swift resolution
  
• Install and configure software and hardware throughout the office
  
• Maintain IT office supplies, assets,  and inventory
  
• Provide support with IT new hire orientation
  
• Assign Hardware to end-user
  
• Handle Resource and Asset Procurement
  
• Performance maintenance activities
  
• Maintain licenses and upgrade schedules
  
• This role is in the Systems team and will report directly to the Director of Systems
  
• Perform other related duties as assigned
  

ABOUT THE IDEAL CANDIDATE 

• May or may not have a degree...we don’t care (bonus points for Basset Hound Science or Dinosaur Law)
  
• Loves everything above
  
• 1+ years of providing IT support experience or an AA/Technical Certificate in lieu of experience
  
• Technical knowledge of once of the three Operating Systems: MacOS, Windows, or Linux
  
• Proven working experience in help desk support and customer service
  
• Technical knowledge of basic networking fundamentals is a MUST
  
• Strong ability to troubleshoot and grasp technical concepts
  
• Solid organizational skills including attention to detail and multitasking skills
  
• A self-starter who can rely on their skill in prioritizing and organizing their workflow to coordinate between multiple departments
  
• Knowledge of Asana is great!
  
• Dependable with the willingness to take the initiative to work collaboratively and with a sense of urgency
  
• Asks a lot of questions 
  
• Mad bonus points if you have CompTIA Network+ or CompTIA Security+ certifications. 
  
• Experience with Mobile Device Management software tools (Jamf, Microsoft Intune) is a BIG plus
  
• Loves the work more than a paycheck 
  
• Loves getting and giving feedback 
  
• Is into personal growth
  
• Thinks Fun is being great (not partying) 
  
• Is proactive and an independent problem solver! (Can you google a question?)
  

WHAT YOU GET

• A role at a company that is going to the moon
• The opportunity to show up every day and have fun
• The ability to learn and grow as a person
• Paid vacation (we encourage you to take time off!)
• Flexible work environment (want to go for a run at 11am on Wednesday, go for it!)
• Paycheck... obviously. Salary range: $57k - $67k, final number dependent on experience
• Medical, Dental, and Vision benefits
• 401(K) with company matching
• Financial Wellness Counseling
• Sunglasses. Duh.

**No Visa Sponsorship is available for this position.

NEXT STEPS

Here's what we expect the hiring process for this role to be, should all go well with your candidacy. This entire process is expected to take 8 weeks to complete and you'd be expected to start on a specific date. 

1. Application

2. Fill out a form with basic questions

3. 20 minute introductory meeting with hiring manager

4. 30 minute culture interview with a HR team member

5. 90 minute in-person interviews with peers and manager

6. Final assignment and presentation

7. Offer!

TO GET THE PROCESS STARTED, SUBMIT THE FOLLOWING: 

• Resume
• Cover letter showing your personality. Seriously. No boring corporate speak allowed.
• Links to projects or groups you’re involved with (if you have them)
• A drawing of an octopus fighting a pirate (not joking) *

#LI-Hybrid