Systems Support Engineer

Optiver’s Systems Support Engineers focus on IT systems and applications that allow users to perform their daily work. We firmly believe in finding the right blend of functionality for our users and manageability for administrators. To that end, the person we seek will revel in finding that balance, and running systems that consistently work and work well.

Who we are:

Optiver is a tech-driven trading firm and leading global market maker. As one of the oldest market making institutions, we are a trusted partner of 70+ exchanges across the globe. Our mission is to constantly improve the market by injecting liquidity, providing accurate pricing, increasing transparency and acting as a stabilizing force no matter the market conditions. With a focus on continuous improvement, we participate in the safeguarding of healthy and efficient markets for everyone who participates.

Optiver Chicago’s culture parallels the energetic city we’re immersed in. Home to the Chicago Board of Trade, Chicago Board Options Exchange, and Chicago Mercantile Exchange, Chicago has established itself as the trading capital of the US. Active on leading US exchanges, Optiver’s Chicago office trades a wide range of products from listed derivatives to cash equities, ETFs, bonds and foreign exchange.

What you’ll do:

You will be a go-to person in the Chicago office on the front lines of support, with the following responsibilities:

• Provide exceptional user support for incoming requests, incidents, and issues across the business from technology to trading to back office - acting as a point of contact for general IT questions or assistance
• Managing our User Facing systems – Laptops, Phones, Printers, Video Conferencing, (including the selection of technologies used, and monitoring of these systems)
• Analyzing and recommending enterprise IT solutions for user facing technologies
• Coordinating with other IT engineering teams to execute on service delivery (building Windows desktop hosts, assisting data center operations, etc.)

Who you are:

• 5+ years of experience troubleshooting IT support issues in user endpoints such as desktops, laptops, non-trading applications, mobile devices and printers, as well as services and solutions like Intune, Active Directory, Zoom, RDP
• Passion for problem solving in a fast-paced environment
• Strong desire to work with a wide scope of technologies inclusive of Windows and Office environments
• Attention to detail and cleanliness plus operational excellence
• An understanding of change control processes
• Strong documentation mentality
• Critical thinking

What you’ll get:

• Work alongside best-in-class professionals from over 40 different countries.
• Performance based bonus structure that is unmatched anywhere in the industry. We combine our profits across desks, teams and offices into a global profit pool fostering a truly collaborative environment to work in.
• Ownership over initiatives that directly solve business problems.  

Alongside this, you will get great other benefits such as 25 paid vacation days and market holidays, fully paid health insurance, daily breakfast and lunch, training opportunities, 401(k) match up to 50% and charitable match opportunities, regular social events and clubs, and many more.