Job Description
At Beyond Finance we've made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate individualized care a culture focused on compliance and ethics supportive user-centric technology and customized financial solutions we've helped over 1 million clients on their path to a brighter future.
While we're proud of what we've already accomplished we're searching for new collaborators to help us get to the next level! If you're looking to join a forward-thinking rapidly growing organization with helping people as its number one goal we want to hear from you.
About the Role
We are seeking an IT Support Engineer able to contribute towards Beyond Finance’s ambitious growth. You will provide strategic innovative and cost-effective support solutions to increase efficiency reliability and integration of our services and operations. You will work in a semi-autonomous and fast-paced environment.
What You'll Do
The IT Support Specialist will help
- Identify AND remediate IT trends impacting end-users device performance.
- Develop corrective and preventative actions to minimize user downtime.
- Develop remediations using scripting and other methods.
- Design install configure and maintain a comprehensive IT infrastructure with a focus on Microsoft Windows.
- Participate in incident management and assist with scoping and remediation efforts.
- Investigate diagnose and resolve hardware and network issues.
- Manage troubleshoot and provide solutions for a wide range of technical issues impacting users in person and remotely.
- Identify and escalate trends bugs and other system errors to Escalation IT Engineering and Security teams.
- Build and maintain document library knowledge base articles.
- Provide internal training and address knowledge gaps.
- Troubleshoot end-user reported issues using DEX platform and identify root causes.
- Create detection methods to reliably diagnose IT issues via key metrics.
- Create IT health reports on a per department basis.
- Develop integrations and automations using API.
What We Look For
- Advanced Experience with Windows operating systems and hardware troubleshooting.
- Strong expertise with powershell bash python or other scripting languages.
- Excellent customer service skills with the ability to work quickly and effectively.
- Experience with Call Center technologies & Network troubleshooting.
- Experience with a major platform for ticketing and support (FreshService Zendesk Zoho ServiceNow etc.)
- Ability to troubleshoot in unfamiliar territory provide technical support and maintain third-party commercial SaaS applications.
- Excellent written and verbal communications skills.
- Proven ability to work successfully with limited supervision.
- Ability to consult and develop comprehensive project plans timelines.
Nice to Haves:
- Strong experience with Query languages and supporting platforms like Datadog.
- Previous experience with DEX platforms such as Nexthink.
- Advance Experience with remote and onsite network troubleshooting (focus on VOIP Technologies preferred)
- Experience with APIs and webhooks including development of custom JSON payloads.
#LI-AW1
The base annual salary range is listed below. This role is eligible for additional incentives including an annual bonus.
Why Join Us?
While you make a difference for others we’ll work to make a difference for you providing an uplifting collaborative work environment and benefits that reflect your value to us. For eligible full-time employees we offer:
- Considerable employer contributions for health dental and vision programs
- Generous PTO paid holidays and paid parental leave
- 401(k) matching program
- Merit advancement opportunities
- Career development & training
And finally our team spirit and culture! We cultivate an environment of community connection and belonging across our entire organization.
Beyond Finance does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job positions. No fee will be paid to their parties who submit unsolicited candidates directly to Beyond Finance employees or the Beyond Finance HR team. No placement fee will be paid to any third party unless such a request has been made by the Beyond HR team.
Skills Required
- Advanced Experience with Windows operating systems
- Strong expertise with powershell bash python or other scripting languages
- Customer service skills
- Experience with Call Center technologies & Network troubleshooting
- Experience with ticketing and support platforms
What the Team is Saying
What We Do
Grow along with our rapidly expanding organization and help us build and serve up customized unique technological and client service solutions! We’re pushing the boundaries of what a debt consolidation company can offer. But our mission to uplift isn’t limited to our clients — we know our people deserve to be elevated to their highest potential through growth opportunities a healthy work-life balance and continued support.
Why Work With Us
Our people make a real impact — on our organization as a whole but also on the lives of thousands of Americans. Beyond Finance offers you the chance to have your voice heard help people and grow in a collaborative uplifting environment.
Gallery
Beyond Finance Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We offer a choice between hybrid remote and in-office work models so you can be where you feel you’ll be the most productive and happy! A few times a year we gather for in-person departmental meetups allowing us to share progress and collaborate.
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Date Posted
05/29/2026
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