Systems Support Engineer - West (Remote)

Work Flexibility: Field-based

Who we want:

• Self-directed imitators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.
• Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.
• Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

What you will do:

• Plan and design technical solutions to meet customers' requirements while ensuring interoperability of hardware and software with customers' information systems
• Installation, configuration, and service of software, servers, and peripheral equipment
• Diagnose hardware and software problems associated with information systems and networks
• Collaborate with Product Engineering team on changes to improve systems and network configurations and determine hardware or software requirements
• Perform software upgrades and system recovery operations remotely
• Follow written procedures for troubleshooting and maintenance of clinical workflow information systems
• Interacts with Technical Support and/or Advanced Field Service Technicians to resolve complex issues
• Responsible for compliance with standard written procedures and quality documentation of company policies and procedures of the Service department
• Interacts with customers regarding systems configurations and operability
• Has the independence and authority to perform required tasks to ensure all provisions of the quality system are met

After initial training, this role will support our West Sales Area and will support remote-based individuals out of areas like San Jose, San Diego, Seattle, San Francisco, etc

What you need:

• Bachelor's degree or higher in information technology, information systems, engineering, or math; or equivalent experience preferred
• Exerting up to 25 pounds of force occasionally
• Ability to operate common office equipment (e.g. calculator, PC, telephone, etc.)
• 4+ years of related experience from one or a combination of the following fields preferred: systems administration, network administration, EMR integration, clinical imaging, biomedical, or perioperative information systems, VoIP/unified communications
• Up to 25% overnight travel annually

$105,700 to $173,300 salary plus bonus eligible + Benefits (Health, Vision, Dental, 401k, Tuition Reimbursement, Employee Assistance Program, Wellbeing Program, Employee Stock Purchase Program). This information reflects the anticipated salary range for this position based on current national data. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

Travel Percentage: 30%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.