Systems Support Specialist

Type: Full Time
Clearance Required: Public Trust (Can sponsor US Citizen)
Location: Marshall Space Flight Center, Huntsville AL
Overview
This contract has an immediate need for a System Support Specialist at NASA's Marshall Space Flight Space Center in Huntsville, Alabama. The contract provides high quality integrated communications services for secure voice, video and data solutions and services to NASA customers worldwide. This position supports ensuring that Telemetry and Command data flows for NASA’s spacecraft and aeronautical missions flow smoothly. This position provides troubleshooting assistance and problem resolution for computer systems in a variety of environments. Such assistance and resolution is provided for personal computers, mini/mainframe computers, client-servers as well Local Area Networks (LANs), Wide Area Networks (WANs), and web pages.
Job Responsibilities

• Use a variety of network management and diagnostic tools for monitoring, troubleshooting communications-related problems for NASA’s Mission Network known as NASCOM
• Monitoring and some maintenance assistance will be required of Cisco Routers & Switches, Junipers Routers
• Operating NASA unique hardware items is also required
• Candidate will support the network’s operations and day-to-day activities in support of NASA missions
• Working directly with other NASA centers and customers to help resolve real-time network and dataflow problems which are unique to NASA
• Candidate will be involved in several activities including the testing and implementation of new network services
• Position is in the NASCOM Mission Alternate Operating Facility (MAOF), a 24X7 network operation center, that will be fully integrated with the NASCOM Operations Management Center in Greenbelt, Maryland. The MAOF will require supporting non-standard shifts, weekends and holidays.
• Candidate must be able to pass both a written and practical certification test associated with the operations of the Mission Network within 180 days of hire.

Skills
Required

• Knowledge of TCP/IP technology
• Knowledge of IP Addressing and subnet masking
• Excellent writing and oral communications skills
• Hands-on experience with standard industry products e.g. Cisco, Juniper, and Ciena
• Effective communicator and able to coordinate network and customer issues with other technical sections.
• Ability to multi-task and respond quickly to real-time dataflow issues.
• Ability to work non-standard work hours/shifts.
• Pleasant personality
• Knowledge of Network Monitoring tools, eg. NNMi, Specturm, MRTG, CACTI
• Experience in supporting Wide Area Networking connectivity.

Desired

• Knowledge of normal trouble ticket processes
• Knowledge and hands on experience with data analyzers, network probes and other network diagnostic and performance measurement devices
• Experience in performing traceroutes, executing ping test.
• Experience in WAN protocols such as SONET and MPLS
• Experience working with Commercial Carrier service providers, eg, AT&T, Verizon
• Knowledgeable of transmission principals including T1, T3, DS-3 &OC-3/48;
• Knowledge of serial interfaces including RS232, V.35 and RS 449 preferred.
• Knowledge of Linux

About Noetic
Noetic Strategies is a dynamic, technical small business where bright minds harness the power of leading-edge technology to enhance security in our networked world. At Noetic, we pursue our mission of protecting the American experience by applying our innovations and technical excellence in software development, cybersecurity, advanced analytics, intelligence analysis, and information technology across more than 10 Federal DoD and Civilian organizations. We fuel that pursuit through corporate initiatives such as the growth of technical interns, professional development groups within Noetic, and a Project Management Center of Excellence built to provide consistent customer experiences and repeatable processes across all of our contracts.
 
Benefits at Noetic Include:

• Industry leading insurance options through BCBS
• 401(k) + matching
• Health and wellness reimbursement
• Tuition and certification reimbursement opportunities
• PTO
• Federal Holidays + Floating Holiday

Noetic Strategies Inc. offers a competitive salary, an extensive benefits package and a work environment that encourages excellence. For positions requiring a security clearance, selected applicants will be subject to a government security investigation and must meet eligibility requirements for access to classified information.
Noetic Strategies Inc. is an equal opportunity and affirmative action employer that does not discriminate in employment.
All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, age, sexual orientation, gender identity, or national origin, disability or protected veteran status.
Noetic Strategies Inc. endeavors to make www.noeticstrategies.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact noeticstrategies.com for assistance. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.