Tableau Administrator/Site Reliability Engineer

Lead and support Data Platforms(Lockton Cloud) and Analytics tools Infrastructure Reliability

Combines software and systems engineering to build and run large-scale, massively distributed services and infrastructures

Ensure the data, services and infrastructures are reliable, fault-tolerant, efficiently scalable and cost-effective

Primarily supports Lockton's Analytics Sites(Tableau, PowerBI, Alation) and expands on to overall Lockton Data Platforms between Cloud and OnPrem

Run the CI/CD infrastructure production environment by monitoring availability and taking a holistic view of system health

Manage the services and tools that provide the foundation for an intuitive and engaging developer experience to increase productivity and product quality

Operationalize enterprise grade cloud computing services and tools that are secure, fast, scalable, highly available and reliable

Guide in architecting solutions for highly reliable, available, scalable and secure infrastructure systems

Manage day to day issues including daily health checks of applications and processes, working closely with end users, development staff and Infrastructure teams, to prioritize and resolve and/or mitigate outages

Ensures information controls, back-up and recovery strategies are in place across all environments

Implement continuous process improvement, including but not limited to policy, procedures, and production monitoring

Help in identifying, coordinating, and implementing initiatives/projects and activities that create efficiencies and optimize technical processing

Develop and maintain relationships with technical staff, end users and clients

The Successful Applicant

Technical Knowledge, Key skills and experience required for the successful candidate:

Assist with the administration and maintenance of Analytics tools(Tableau/PowerBI) Infrastructure, user management, access controls, and security

Support the implementation of Tableau Server best practices and ensure compliance with data governance policies

Monitor server performance, troubleshoot issues, and optimize Tableau Server configurations for optimal efficiency and reliability

Assist in managing user permissions and access levels, ensuring appropriate access to reports, dashboards, and data sources

Contribute to documentation and knowledge-sharing efforts related to Tableau Server administration processes and procedures

Stay updated with the latest Tableau Server features, functionalities, and industry trends, and make recommendations for process improvements

Provide technical support and assistance to Tableau Server users, troubleshooting issues and resolving user inquiries

Plan, manage, and oversee all aspects of a Production Environment for Data Platforms

Define strategies for Application Performance Monitoring, Unit Cost and Chaos Engineering aspects

Ability to understand MTTR, SLO, SLA, SLI definitions and apply them to services

Respond to Incidents and improvise platform based on feedback and measure the reduction of incidents over time

Maintain services once they are live by measuring and monitoring availability, latency and overall system health

Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity

Build, monitor, troubleshoot complex data infrastructure at scale

- Support the continuous development and deployment of multi service analytics applications

- Develop tools and processes to automate the management of our systems and data

Collaborate with vendors on feature requests to enhance platform value

Qualifications

7+ years Infrastrcuture administration and System Engineering experience

At least 4 years experience with Tableau, PowerBI or releveant tool administration

Supporting server installations/configuration in Windows, Unix and Linux environments

Scripting languages and concepts to automate manual processes

Writing business requirements, technical analysis and design, coding, testing, and implementations of customizations within the Tableau environment

Configure Tableau server security as required (Single sign-on (SSO), Kerberos, Active Directory (AD), SAML, SSL, B2C)

Proficiency in troubleshooting Tableau Server issues, performance optimization, and backup and recovery procedures

Strong problem-solving skills and the ability to work effectively in a fast-paced environment

Experience/Knowledge in hybrid (Cloud Azure/AWS/GCP and on prem) environment topologies

Comprehensive expertise administering and developing with BI Tools like Power BI

Administration of Data Governance Tools like Alation etc.,

Experience with automated CI/CD software and Github integration

Basic knowledge of databases and SQL queries

Graduate(Bachelor's) degree in Engineering, Computer Science, Management Information Systems, or related

Tableau Server Certified Associate or similar certification is a plus.

Strong exposure to Databases and data structures of cloud-based technologies