TAC Senior Engineer

Company
Federal Reserve Bank of Boston
The Federal Reserve is developing a new interbank 24x7x365 real-time gross settlement (RTGS) service with integrated clearing functionality, called the FedNow service. This service will help enable financial institutions provide their customers with the ability to send and receive payments any time, any day, and have full access to those funds within seconds. This position is a unique opportunity to be part of a new mission-critical Federal Reserve initiative that will be transformative to the payments landscape in the United States.
A requirement of this position is being fully vaccinated, including eligible boosters, as defined by Centers for Disease Control (CDC) guidelines, or gaining Federal Reserve Bank of Boston approval for an approved accommodation in accordance with Bank policy for individuals who are unable to be vaccinated due to a medical condition or sincerely held religious belief may request an accommodation from the Bank
As a Senior Engineer, Technical Assistance Center (TAC) in FedNow's Technical Operations (TechOps) team, you will be part of a team that provides 24x7 support for the Technical Infrastructure and Services of FedNow. During your shift, you will be responsible for providing primary technical support of FedNow's Development, Quality Assurance, Depository Institute Testing, and Production environments. The Sr. Engineer provides individual ticket management during their shift while providing technical guidance to junior colleagues as needed.
You will be a key member solving incoming events / incidents while also performing work from a prioritized backlog of requests across all our cloud accounts and environments. For example, you might during a shift complete an upgrade or product implementation while also solving an incoming customer incident or request. As a member of the Technology group, you will make sure our systems live up to their KPIs. As a technical leader in the team, you will support on-going training of staff members in existing and new technologies with direction from senior colleagues. Additionally, you will participate in cross-training team members. This position is a shift position.
Are you passionate about bringing vision to life and building great products? Is your ideal work environment a place where you can collaborate across teams and with stakeholders across the organization while managing your product backlog? If so, we have the job for you! As someone that lives at the intersection of architecture, development, design, and business, while constantly anchoring on the needs of end users and providing the highest quality product, you will collaborate with other teams to bring the FedNow solution to market and support it!
The Federal Reserve is developing a new interbank 24x7x365 real-time gross settlement (RTGS) service with integrated clearing functionality, called the FedNow service. This service will help enable financial institutions provide their customers with the ability to send and receive payments any time, any day, and have full access to those funds within seconds. This position is a unique opportunity to be part of a new mission-critical Federal Reserve initiative that will be transformative to the payments landscape in the United States.
It is anticipated that this position will start as first shift. As business needs evolve, this role may require flexibility to move to second or third shift and/or possible weekends.
What Will Be Expected Of You

• Maintain a professional fact-based relationship with numerous teams.
• Manage day-to-day activities and dependencies.
• Stay current with industry trends.
• Update our processes and design new processes as needed.
• Critical thinking and excellent written and verbal communications.
• Ability to multi-task and track several actions, deliverables, and dependencies daily.
• Understand technology problems, help identify solutions, and drive them to resolution.
• Contribute technically; you must be comfortable getting hands on.
• Identify, communicate, and manage issues and risks.
• Proactively identify hotspots that need attention and recommend appropriate responses, gain approval then implement such plans.
• Ensure compliance with Fed policies, procedures, and standards.
• With direction, assist with the mentoring, training, and support of colleagues.

Expertise you will bring

• Experience with technical support of cloud-based services (SaaS, PaaS, and/or IaaS).
• Experience with AWS, Google Cloud Platform (GCP), and/or Microsoft Azure.
• Experience in supporting products or services that have moved through a Software Development Life Cycle (SDLC) and the various tools that support them (i.e. GitLab, Jira, Octane, Jenkins, GitLab Runners, etc ...).
• Experience working in an ITSM ticketing system (ServiceNow, Remedy, etc ...).
• Experience with ITIL processes (Incident, Request, Problem, Event, and Change Management).
• Excellent verbal communication skills with a good command of the English language.
• Advanced written communication skills and an ability to track and present situational status.
• Experience with Engineering tools, processes, and best practices.
• Extremely computer literate especially with MS Office Suite of products.
• Strong skills delivering technical solutions and developing procedures (Knowledge Articles) so others can follow in your footsteps.

Qualifications

• 4+ years working in cloud environments.
• Bachelor's degree in Science, Computer Science, Information Systems, or equivalent background or experience.
• Candidate must possess demonstrated experience with job duties outlined in this description.
• Strong analytic and problem-solving skills.
• Self-motivated individual with the ability to prioritize and manage changing priorities.
• Strong customer service skills.

The Federal Reserve System is committed to a diverse and inclusive workplace and to provide equal employment opportunities to all persons without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, or military service.
All employees assigned to this position will be subject to FBI fingerprint/ criminal background and Patriot Act/ Office of Foreign Assets Control (OFAC) watch list checks at least once every five years.
The above statements are intended to describe the general nature and level of work required of this position. They are not intended to be an exhaustive list of all duties, responsibilities or skills associated with this position or the personnel so classified. While this job description is intended to be an accurate reflection of this position, management reserves the right to revise this or any job description at its discretion at any time.
For this job, any offer of employment is contingent upon successfully passing a two-phase security screening. The first phase consists of the satisfactory completion of a physical examination (including a drug screening), reference checks, and a security investigation consisting of credit and criminal history checks.
The second phase, which might not be complete until after you begin working at the Reserve Bank, is an additional risk-based security screening determined by the risk rating of the position. Depending upon the sensitivity of the position, this phase may include, and is not limited to, work and residency eligibility verification, and personal interviews with the candidate, references, and prior employers.
All applicants must have resided in the United States for at least three (3) years
Full Time / Part Time
Full time
Regular / Temporary
Regular
Job Exempt (Yes / No)
Yes
Job Category
Work Shift
First (United States of America)
The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
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