Talent Community Coordinator

Main Duties:

• Uphold the Welocalize brand and 4 Pillars of Customer Service, Quality, Innovation, and Global Teamwork.
• Support the onboarding of external workers (freelancers, agencies etc.) onto Welocalize platforms and client projects
• Optimize and balance the onboarding funnel for quality, speed, cost, data gathering and compliance
• Focus on building processes and automation to minimize manual intervention
• Act as the subject matter expert regarding onboarding, guiding the existing Community Experience team on how best to prioritize the workaround onboarding
• Be the point of escalation for technical issues and exceptions in onboarding processes
• Directly solve worker issues and answer their questions in support of their onboarding.

REQUIREMENTS

• Education Level
• Bachelor's degree (B. A.) from a college or university in a related field, or an equivalent combination of education and experience is preferable but not required.

Experience

• 1 to 3 years relevant experience in functional area - ideally in customer support or supporting a similar process
• Experience in a fast-paced, client-centric environment, ability to adapt to Business needs
• Team player with the ability to problem-solve and show initiative in a multicultural and multi-discipline global team
• Ability to stay organized and informed in such an environment
• Good English language communication skills, attention to detail, and self-driven in meeting tight deadlines are essential
• An objective, problem-solving mindset, mental flexibility and a “can do” attitude, having a solution-oriented approach to every challenge
• Taking the initiative to proactively assess and mitigate risks
• Ability to prioritize ongoing projects based on business needs and urgencies that can arise
• Fluency in written and verbal English
• Strong computer literacy, MS Office, e-mail, internet
• SQL/PowerBI or similar business data analysis tools are a great benefit
• Proven ability to learn new processes and tools
• Knowledge of the localization industry is desired but not mandatory.

KEY COMPETENCIES REQUIRED FOR THIS ROLE

• Excellent Customer Service
• Technical or Analytical mindset
• Naturally inclined towards Quality in all areas of responsibility
• Persuasive Communicator with a focus on Building credibility-based Relationships
• Problem solver with a drive for Continuous Process Improvement
• Passionate about Learning.