Talent Knowledge Management Senior Associate (Remote Eligible)

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.

The Talent Knowledge Management Senior Associate is accountable for overseeing the management of Talent's knowledge platforms, including SharePoint Online, SharePoint Modern, and ServiceNow. These platforms serve as highly visible resources across the entire enterprise. Responsibilities will involve contributing to the revamping of Talent's intranet using SharePoint Modern, ensuring the accuracy of Talent information in ServiceNow's employee center, streamlining Talent content for internal Talent personnel, monitoring site usage, and proposing enhancements to improve the overall user experience.

This role will collaborate closely with various departments within the Talent organization to gain insights into their respective processes and policies. This collaborative effort will enable clear and accessible methods to effectively communicate Talent information. Additional tasks will encompass troubleshooting technical issues, refining content for better comprehension, and orchestrating and implementing project plans. This position will also offer support for enterprise knowledge management initiatives and activities, ongoing system maintenance, assistance with training, reporting, and facilitating operational adoption.

Essential Duties:

Provide comprehensive support for Knowledge Management sites, solutions, and toolkits, encompassing tasks such as:

• Creating, capturing, organizing, and evaluating knowledge assets for enterprise-wide utilization.
• Cultivating a robust culture of knowledge sharing within the Talent department and advocating for the implementation of KM initiatives.
• Ensuring adherence to Enterprise KM governance, architectural guidelines, and established procedures.
• Collaborating with relevant stakeholders to review and revise content regularly, ensuring its continued relevance.
• Consulting with relevant stakeholders to provide guidance on knowledge requests and projects.
• Monitoring usage patterns, conducting thorough search and other analytics reporting to facilitate informed decision making.
• Maintaining and updating metadata as required to ensure accurate categorization and retrieval of information.
• Managing permissions and promptly addressing access requests to ensure secure and authorized access to knowledge resources.
• Timely resolution and escalation of technical issues in accordance with established protocols.
• Proficiently working with Talent web applications across SharePoint and ServiceNow environments.
• Proactively engaging with Talent stakeholders to gather insights and perspectives on ongoing changes.
• Efficiently oversee and manage a diverse array of knowledge management projects, ensuring streamlined coordination, effective communication, and timely delivery of key milestones.
• Contribute to the development of policies in a user-friendly language, ensuring that end users can easily comprehend and adhere to them.
• Process urgent requests promptly and navigate through approval procedures as needed
• Utilize critical thinking to ensure content is in the right place according to type of content, audience, and purpose.
• Assisting the Enterprise KM team in conducting annual quality assurance checks to ensure the sustained effectiveness of knowledge management strategies.
• Other duties as assigned.

EDUCATION/CERTIFICATIONS:

• Bachelor's degree in business, technology, project management or related business field of study (required)

EXPERIENCE

• 3-5 years of knowledge management or Talent experience(required)
• Knowledge of SharePoint 2013-2019 or Office 365Modern environment or related applications (preferred)
• Knowledge of ServiceNow (preferred)
• Intermediate experience using Microsoft PowerPoint, Microsoft Visio, Microsoft Word, Microsoft Excel, OneNote (preferred)

TECHNICAL/SOFT SKILLS

• Experience using Microsoft SharePoint, ServiceNow or equivalent(required)
• Understands basic principles of knowledge management (required)
• Holds self and others accountable for sharing knowledge and best practices (preferred)
• Knowledge of understanding and interpreting web analytics (preferred)
• Self-starter (required)
• Strong attention to detail (required)
• Strong communication skills for differing audiences and situations, including persuasion, facilitation, and presentation skills; appropriately translates functional/technical language (required)
• Strong organization and time management skills (required)
• Ability to prioritize and manage multiple tasks (required)
• Ability to think analytically to solve complex problems and issues required (required)

TRAVEL

• Ability to travel on occasion to participate in firm or department meetings and training seminars.

At RSM, we offer a competitive benefits and compensation package for all our people. We support and inspire you to prioritize your wellbeing by delivering personalized, holistic programming for your physical, emotional, financial and community wellbeing. RSM has a generous time off policy with at least 14 paid holidays, wellbeing days and associate and above access to self-managed time off. We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits .

RSM is proud to be an Affirmative Action and Equal Employment Opportunity employer. We are proud to provide our employees with tools to assist them in being successful in achieving both personal and professional goals. We welcome and support all our employees to thrive in an environment free of discrimination and harassment. As an Affirmative Action and Equal Opportunity Employer all applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at [email protected] .

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). However, those candidates who may be recent U.S. college / university graduates possessing 1-2 years of progressive and relevant work experience, excluding internships, in the U.S. or his/her home country would be eligible for hire as an experienced candidate and thus eligible for sponsorship.

Compensation Range: $71,100 - $127,700