Talent Operations Coordinator

The Trailhead program is the start of your epic journey at Critical Mass. During your initial 12-weeks, you will embark on a custom-built learning journey to understand what we do, who we are, and how we make award-winning work with our clients. Our goal is to integrate you into the amazing work we do here at Critical Mass, and support you as part of the team to grow your career with us!

Our Fall 2023 Trailhead Cohort commences September 26, 2023.  

All applications are reviewed and interviewed on a rolling basis. 

At Critical Mass, our Talent Operation Coordinator is an expert collaborator and someone who produces high-quality and client-focused results.  They are someone who enjoys continually improving core operations within recruitment, optimizing user experience through process and technology, and educating and training user teams and partners.  If you are customer-service focused and driven with a meticulous eye for detail, then this is the role for you!

You Will:

• Serve as a resource for recruitment policies, procedures, and practices to various teams within Critical Mass. Referring to recruiters and other team members as appropriate. 
• Provide a high level of support to the Talent organization by responding to questions, issues, and needs.
• Work closely with TA Operations partners to troubleshoot, streamline, and improve Talent Acquisition processes, programs, and systems. 
• Become a subject matter expert in our Greenhouse Applicant Tracking System (ATS) - Including, but not limited to requisition updates, system changes, enhancing functionality, and identifying system opportunities. 
• Ensure that all information and conversations are held with a high level of confidentiality.

The Talent Acquisition Operations Coordinator will report to the Talent Operations Associate Manager.

You Have:

• You are tech-savvy. 
• A passion to support processes, programs, and system changes.
• An aptitude for confidentially receiving and processing sensitive information.
• Attention to detail and can prioritize daily tasks to meet established deadlines in a fast-paced environment. 
• Exceptional people skills, diplomacy, and customer service-focused attitude.
• Ability to manage multiple ongoing requests and projects effectively.

What We Offer

• Global maternity and parental leave
• Competitive benefits packages
• Vacation, compassionate leave, wellness days, and flex days
• Six free therapy sessions through Therify 
• Access to online services for families and new parents 
• Hybrid work options
• Extensive winter holiday office closures
• Summer Fridays (off at 3:00 PM local time every Friday)
• Diversity and Inclusion Board with 12 affinity groups
• Funding towards internal learning and development 
• Enterprise-wide employee discounts

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week. The ask stems from our want to:

Strengthen opportunity for continuous learning
Improve collaboration and team relationships.
Increase employee engagement

This hybrid model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM. We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.