Talent & Organizational Development Manager

About the Role

Rocket Travel is looking for a Talent & Organizational Development Manager. As an integral member of the People Team, this role will support the company’s aspirations to develop and retain exceptional team members who are deeply committed to our values. Reporting to the VP of People Operations, the role will manage talent development and engagement initiatives across the organization and make meaningful contributions to the design, execution, and promotion of our learning and development and DEI programs to nurture the careers of our team members.

• Work with a group of intrinsically motivated people with a track record for building successful new businesses from scratch.
• Embody curiosity, community, and accountability. We live and build products by these values every day. 
• Own decisions and take action that can be implemented in a matter of days (or hours).
• Get inspired and encouraged to vacation faster, with an annual vacation stipend.
• Receive a competitive compensation package, including bonus, 401k with match, flexible vacation time, maternity and paternity benefits, health, and dental insurance.
• Total Compensation is based on experience - Salary: $100k - $135k, Bonus: 20% - 25%
• Can have a flexible work schedule. We have great offices in Chicago’s West Loop and in NYC’s Empire State building, we have a hybrid team, and a flexible work environment
• Share your passion for travel with equally adventurous teammates. 
• Work within the largest online travel company in the world. Rocket Travel creates B2C and B2B2C travel products and is part of Booking Holdings (BKNG). We have many worldwide partners and a diversified business. Despite the world’s current situation, Booking Holdings has been rated the healthiest company in travel, and Rocket itself is already seeing travel demand surpass pre-pandemic levels

• Create a comprehensive roadmap which integrates employee learning, leadership development, diversity and talent initiatives enhancing organizational culture, tied to our strategic business priorities, and positioning Rocket Travel by Agoda (RTA) for future success.
• Play a critical role championing a culture of inclusion, learning, engagement and employee empowerment across the company.
• Work closely with the People Ops Business Partners, Agoda’s Talent team, and business leaders to deliver innovative and sustainable talent management solutions, including launching a global mentoring program, career pathing, job shadowing opportunities, the establishment of individual development plans, and succession planning
• Manage the development and delivery of RTA’s learning and leadership development programs including analyzing learning needs, developing learning approaches and curricula
• Determine where to supplement Agoda’s global L&D offerings, and proposing which RTA learning solutions should be designed in-house or in conjunction with an external vendor/partner, and which format (in-person, virtual, and on-demand) is appropriate for the learning needs
• Partner with Agoda’s Talent team to create compelling e-learning solutions, curate learning resources, and utilize the internal Learning Management System (LMS) as a means of distribution
• Ensure talent initiatives are progressive, relevant, and accessible to all team members across geographies
• Assess and measure the success of programs. Share learnings with stakeholders and leadership to continue to improve effectiveness
• Ensure utilization and timely completion of global Booking Holdings Inc. and Agoda leadership and compliance programs 
• Own the execution of various employee surveys (e.g., engagement, pulse, program evaluations). Develop employee communications to drive survey participation, analyze results, produce clear and concise presentations, and drive action planning 
• Identify, develop, and execute engagement and culture enhancement activities, tools, processes to reinforce RTA’s values
• Serve as a key accelerator in the development of our Diversity, Equity & Inclusion (DEI) efforts, ensuring a DEI lens in everyday talent management and practices.
• Partner with RTA’s DEI employee group and the People Ops team to execute and communicate diversity initiatives, programs and events

About you:

• You bring your valuable experience from past organizations. You have 7+ years working in Learning and Development, Talent Development, Organizational Development or Organizational Effectiveness functions 
• You regularly utilize adult learning best practices. You have experience designing, implementing and leading training workshops, working with blended learning approaches (face-to-face, virtual and on-demand, etc.)
• You are a natural collaborator and feel comfortable working with a variety of stakeholders across an organization. You’ve effectively worked with HR Business Partners, senior leaders, and cross-functional teams
• You adjust your communication style to meet the needs of your audience. You have strong presentation, facilitation, and consultative skills
• You are excited to teach and grow others. You have demonstrated strong mentoring and coaching skills
• You leverage a global mindset and understand cultural nuances. You have managed projects with global reach, and are able to balance multiple priorities and deadlines
• You are passionate about continuous improvement. You take the initiative to look for opportunities to drive incremental change in processes and programs
• You have the ability to learn and transition to multiple platforms with ease. Ideally with a strong aptitude in Microsoft Office Suite, Google Suite, Workday, and LMS management. 

We make travel more rewarding than anyone else 

Rocket Travel awards customers for booking travel through our products, allowing people to earn or use loyalty benefits from their favorite loyalty programs.

Our journey

We began in 2013 with the same goal of making travel even more rewarding. This started with our bespoke Rocketmiles website, earning travelers their favorite airline loyalty miles for hotel bookings, and every year since, we’ve advanced our goal.

We now partner with over 60 loyalty programs that travelers can choose from, we build unique partner-branded travel sites, we offer the ability to earn and redeem loyalty rewards, we sit within Booking Holdings—the most experienced Group of travel companies in the world—and we continually grow the number of ways that people can book travel through us, from stays to cars and more.

Travel constantly evolves, opening additional opportunities to create rewarding experiences, and we intend to be at the forefront of building and innovating on those for travelers worldwide.

A diverse and global team

Our teammates work across the globe, in person and remotely. We have offices in Chicago, NYC, Bangkok, Bogota, Kuala Lumpur, Manila, and Cebu. No matter where people work, our main team-building goal is to create a diverse, equitable, and inclusive environment. We do that with a Diversity and Inclusion Committee, setting DEI hiring goals, investing in employee retention, and conducting regular team training that fosters collaboration and morale.

All of these efforts help ensure that we’re promoting a supportive workplace, where people are motivated to grow professionally and build rewarding travel experiences together. 

Note on general employment requirements

Candidates should be authorized to accept employment in the US from any employer, should be willing to start within three weeks of accepting an offer, and should be able to work the same daily working hours as our Chicago office.

Equal Opportunity Employer  

At Rocket Travel and Agoda, we pride ourselves on being companies represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Rocket Travel and Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details, please read Agoda’s privacy policy. 

A Final Word: 

To all recruitment agencies: Rocket Travel does not accept third party resumes. Please do not send resumes to our jobs alias, employees or any other organization location. Rocket Travel is not responsible for any fees related to unsolicited resumes.