Talent Success Manager

Our Mission

hackajob is a SaaS-enabled marketplace that allows companies to scale their tech teams today, whilst building their talent of tomorrow. Technology is driving the world forward at an unprecedented rate. Every company has woken up to realise they need to place technology at the heart of their strategy or they'll soon be extinct. And at its core, this transformation will be driven by great people.

We're changing this with radical transparency, best-in-class service and a long-term approach to talent, all powered by technology. We see a world where technical talent has an incredible experience developing their career and finding the right company to unleash their full potential, whilst employers are able to attract, nurture and retain the talent they need to thrive in the technical economy.

We are a rapidly growing company that has recently achieved a significant milestone with our Series B funding, positioning us for exciting expansion into the US market. With an incredible team of 143 talented individuals, thousands of companies such as Sainsbury's, Lloyds and BAE depend on the hackajob platform to reduce the time to hire, engage with candidates and, most importantly, remove the bias from the recruitment process.

Is this you

Are you obsessed with providing a best-in-class experience?

Do you want to be one of the first people on the ground in a Series B organisation?

Are you a Tech Recruiter looking for an opportunity in a Saas start-up?

The Role

As the internal face of hackajob, our Talent Success Managers play a crucial role in guiding candidates through the interview processes generated on the hackajob platform, ensuring they are well prepared, and acting as a point of contact when it comes to helping them schedule processes or just needing some friendly advice.

Our teams are experts in interview management, as well as being incredibly knowledgeable about the hackajob platform itself, and are obsessed with providing the best possible candidate experience. We provide the tools, support, and expertise for them to be successful.

Talent Success Managers act as a candidate's advisor but also combine elements of customer service, sales, and even a little bit of tech support. A Talent Success Manager at hackajob will work with our community of users and is an integral part of the user journey delivering an excellent service to all candidates.

Requirements

What will you be up to?

• Ensuring candidates are aware they have interviews requiring response & are responding in a timely manner.
• Working with candidates on their declined interviews & if suitable, trying to provide some more insight/information which may change the candidates mind.
• Conducting Preparation calls before technical interviews and taking feedback afterwards, in order to give the candidate the best chance of reaching the next stage.
• Working with Live candidates without interviews and if appropriate advising on how they can increase their chances.
• Ensuring that by being responsive, adding value to their interview processes and offering advice throughout their time on the platform the candidate enjoys the experience
• Representing hackajob online, via phone and in person at industry events
• Managing a pipeline of candidates and ensuring that they are supported throughout their full recruitment process.
• Working with both marketing and product to ensure they can support your activities in the best way possible.
• Continually improving the platform through user feedback and sharing your own suggestions/ideas for new features and approaches.
• Working with hundreds of candidates on a weekly basis, with the goal of helping them reach their potential and get the offer they deserve.

What are we looking for?

• Recruitment experience (up to 2 years). - while we will of course offer plenty of training and upskilling opportunities, we want someone who already has a good understanding of the recruitment fundamentals.
• Technical recruitment knowledge and a willingness to learn/pick up new ideas and technical concepts.
• Ability to work at scale - you'll be able to have a positive impact on literally hundreds of candidates per week.
• Excellent relationship building and time management skills.
• Great communication both by phone and email.
• Collaboratorative, there is no working in silos so we help each other along the way and intra-team knowledge share is intrinsic to the success of the business.
• You want to join the hackajob family - we're all in this to grow the company and succeed together
• A real desire to change the perception and method of technical recruitment and an ambition to be at the forefront of this change.
• Resilience and ability to deal with a range of scenarios on a daily basis from first time users needing advice about how to use the platform to candidates preparing for final interviews with in depth technical questions.

Benefits

What you'll get in return

Competitive Salary (Up to $110K OTE) + Shared Ownership Join our journey and become a valued co-owner of hackajob, sharing in our success.

Vacation entitlement Enjoy 27 days of annual leave in addition to bank holidays. We also close over the Christmas and New Year period, providing extra time off for you to recharge. And if that's not enough, you also get your birthday off.

hackajob Passport Embrace a flexible lifestyle with the opportunity to work from anywhere in the world for 2 months each year.

Professional development Fuel your career ambitions with access to comprehensive training, coaching, and a supportive environment that promotes growth and progression.

Personalised equipment Choose between a Mac or Windows device and receive a one-time budget to create an optimal work-from-home setup.

Best-in-class Parental leave the primary caregiver gets 6 months of fully paid parental leave, then 75% pay 6 to 9 months and 50% 9 to 12 months. The secondary caregiver gets 6 weeks fully paid that can be used all in one go or split across the 1st year.

Medical and dental coverage Enjoy the peace of mind that comes with private medical and dental insurance.

Pension scheme We got you covered for the future with 401(k).