Tasker

This posting is for a TASKER/CSR on day shift.

Monday - Friday 8a-430p

SAP and JDA/NTV Blue yonder experience preferred.

Additional responsibilties include:

• Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
• Resolve product or service problems: clarify the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Responsible for maintaining inventory accuracy by verifying all inbound and outbound orders. Insure that inventory entries and adjustments are reflected accurately in the warehouse management system.
• Maintain inventory records.
• Perform daily inventory management procedures and duties.
• Coordinate physical inventory procedures and adjust system as necessary.
• Follow procedures to accurately adjust inventory for over/short, defective, and damaged product.
• Perform routine clerical assignments including filing invoices and maintaining records.
• Perform additional duties as assigned.

Role Purpose:

The primary duty of this position is to expedite transactions through the warehouse management system. Taskers provide information and resolve issues with customers, carriers, and warehouse associates. The role may support the outbound, inbound or parcel functions.

Key Accountabilities:

• Plan, allocate, pick, manifest, and close daily waves of orders.
• Understand and utilize system screens to monitor and move workload through the system.
• Work closely with operations to identify and eliminate overages, shorts and damages causing inventory issues.
• Manage the scheduling of inbound carriers and the outbound shipping schedule by updating appropriate communication methods.
• Generate and utilize system reports and audit sheets to evaluate the shift progress.
• Communicate directly with the carrier(s) to insure seamless physical and systematic transactions.
• Oversee exchange of parcel shipments from shipping dock to carrier's truck.
• Resolve data transmission failures/errors with customer's IT and procurement teams.
• Interface with IT contacts in event of system-related barriers.
• Insure complete communication for turn of shift.

Required Education and Experience:

• High School Diploma or Equivalent
• Six months warehouse experience, preferred
• 0-1 years experience in data entry and/or dispatch, preferred
• Basic understanding and application of Microsoft Excel, preferred

Our Organization is an equal opportunity employer.