Tasker Success Associate, DE

About Taskrabbit

Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more. Acquired by IKEA Group - the world’s largest furniture retailer - in 2017

At Taskrabbit, we want to make your neighbourhood a little more familiar. Whether it’s a handyman (or woman!), a house cleaner, moving help or delivery person, we’re imagining a world where everyone will have a go-to team to make everyday life easier. As a company we celebrate innovation, inclusion and hard work. 

As a pioneer of the sharing economy, Taskrabbit was founded on the premise of neighbours helping neighbours. Since then, our network has grown to eight countries and 75+ cities, yet our core mission of creating a better everyday life for everyday people has remained the same.

Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.

We are a group of mission-minded people. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially-minded and data-driven people who also have a passion for helping people do what they love - and have a ton of fun while they’re at it.

About The Role

The Tasker Success team contributes to Taskrabbit’s effectiveness by executing on programs that build strong communities on both sides of the marketplace. Taskrabbit makes data-driven decisions that allow us to match thousands of freelance independent contractors (“Taskers”) with “Clients” in a way that builds strong relationships and meaningful incomes. 

You will be a key representative of the Taskrabbit community in your region of Germany and a close partner to the other customer success team members.  You are responsible for understanding the community of Taskers, and representing their interests to the broader Taskrabbit business.

Reporting to the Senior Tasker Success Manager for Germany, you will collaborate cross-functionally with other teams to ensure we build products and programs that help Taskers exceed Client expectations. We are growing quickly and need someone who can think creatively, act fast, and roll up their sleeves. This role is remote but will require some travel within your region.

Responsibilities

• Meeting regularly with Tasker communities in your region virtually and in person to build long lasting and engaged relationships with users of the platform for example through workshops/meet-and-greet events
• Daily engagement and communication with Taskers through online and offline channels such as calls, in-app communications and social media
• Be a key contributor to the community while executing on agreed actions to support and engage Taskers in the region
• Closely monitor, understand, and report on the performance of key Tasker operational metrics, Tasker sentiment, and local market trends
• Continuously seek to improve the Tasker experience by gathering and communicating Tasker feedback
• Be the face of Taskrabbit to Taskers in your region 

Requirements

• Learn & be able to assist users in the Taskrabbit experience across our dual-side marketplace
• Build connection and trust with Taskers, going above and beyond to provide an exceptional experience, with the aim to resolve their queries in an appropriate manner first time
• Be a community champion, identify their needs, be their advocate, and ensure we are continuously improving.
• Good  communication skills and a desire to directly engage with all users of the platform
• Fluent in English and German
• Bias for action, the skills and appetite to operate at a high pace in an entrepreneurial environment
• Previous experience in community building and/or customer service would be nice to have
• Local knowledge of your region is a strong plus

• Taskrabbit is a remote first company. We recognize that talented people live all over the world.
• The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams -- people you can be proud to work with!
• The Values. 
• Care Deeply. We take time to be present and partner with our team and communities. 
• Level Up. We navigate through ambiguity and go the extra mile.
• Be A Better Neighbor. We build a diverse and sustainable community and encourage all voices.
• Lead The Future Together. We value entrepreneurship and are inspire by action.
  
• The diverse culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average
• The perks. Taskrabbit offers employee-paid medical, dental, vision, 401k match with immediate vesting, generous and flexible time off with 2 closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health stipends, and more. 

Taskrabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.