Tasker Success Manager (South)

TaskRabbit will never use text or chat applications to conduct interviews. We have a thoughtful and interactive interview process that includes an initial recruiter phone screen and several video-based interviews with our hiring teams.

Communications will always be conducted by taskrabbit.com domain names.

• TaskRabbit is a remote-first company with employees distributed across the USA!
• 5 time Best Places to work 2022 by Builtin. Including Over Best Companies SF, Best Mid-Sized Companies, Austin
• DataBird journal’s “Best Places” Best Companies for Diversity, #1 2019 and 2020
• DataBird journal’s “ Best Places” Best Companies for Women, #4 2019 and #1 2020

TaskRabbit connects busy people in need of help with trusted local Taskers who can lend a hand with everything from home repairs to errands. A Tasker gets paid to do what they love, when and where they  want — all while saving the day for someone in their city. The Tasker Success team helps Taskers achieve their personal tasking goals using Taskrabbit.  The Tasker Success Manager plays a critical role in onboarding Taskers seamlessly, nurturing them, ensuring that they are fully utilized and retained, and building satisfaction with the platform. We’re proactive—helping Taskers before they realize they need support. These approaches, employed at the local level, result in higher quality, more retentive, and more affordable Taskers. The work you do will support our overall managed marketplace strategy, helping to ensure that every job gets done so well that Taskers and clients come back again and again.

You will be responsible for a specific set of metropolitan areas, driving key Tasker Success metrics for the company as well as supply alignment in those metros. While you will report to your Regional Manager, your primary and most critical stakeholder is the Market Manager for your geographic area. You will be the face of Taskrabbit to Taskers in your market.

• Own and drive the growth of your book of business by helping Taskers be wildly successful on the platform through daily coaching and mentoring. 
• Leverage data-driven insights to advise and optimize Tasker journeys. 
• Closely track performance of key metrics for your markets. Respond to trends identified by leadership through programs and supply alignment tactics.
• Demonstrate strong data skills and effectively communicate performance and business impact to the broader business leads and teams.
• Run your own local community platform and plan and execute local Tasker events. 
• Collaborate cross functionally with program teams to drive success of new programs and initiatives. 
• Lead your own experiments and innovations to drive supply alignment.
• Share learnings, pitfalls, wins with the Tasker Success team to improve programs and/or create new ones.
• Travel up to 10% of the time to team and metro-specific events.
• Other duties may vary based on business needs.

• Hold a Bachelor’s Degree and have at least 4 years of professional experience.
• Bilingual in English and Spanish.
• Resident of Florida or Texas.
• An enthusiastic “people person” who derives joy from helping people succeed.
• A self-starter who’s opportunistic and comfortable with problem-solving on the fly in a fast-paced environment and knows when to ask for help.
• Thrive in robust, cross-functional teams and are driven to get stuff done, but with a collaborative approach.
• A veteran user of data to make decisions. 
• A highly effective and confident communicator and negotiator virtually, on the phone, and in person.
• A time management ninja.
• Well organized with phenomenal attention to detail.
• Able to network and develop deep relationships across the organization.
• Bring passion and playfulness to your work and those around you.
• Added advantage if you are familiar with: SQL, Looker, Excel, GSuite.

TaskRabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more. Acquired by IKEA Group - the world’s largest furniture retailer - in 2017

At TaskRabbit, we want to make your neighborhood a little more familiar. Whether it’s a handyman (or woman!), a housecleaner, moving help or delivery person, we’re imagining a world where everyone will have a go-to team to make everyday life easier. As a company we celebrate innovation, inclusion and hard work. 

As a pioneer of the sharing economy, TaskRabbit was founded on the premise of neighbors helping neighbors. Since then, our network has grown to eight countries and 75+ cities, yet our core mission of creating a better everyday life for everyday people has remained the same.

Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.

We are a group of mission-minded people. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially-minded and data-driven people who also have a passion for helping people do what they love - and have a ton of fun while they’re at it.

• TaskRabbit is a remote first company. We recognize that talented people live all over the world.
• Collaboration hub offices in San Francisco, Austin and London
• The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams -- people you can be proud to work with!
• Senior Leadership Team 50% women
• Director Level 86% Diverse 
• The Values. 
• Care Deeply. We take time to be present and partner with our team and communities. 
• Level Up. We navigate through ambiguity and go the extra mile.
• Be A Better Neighbor. We build a diverse and sustainable community and encourage all voices.
• Lead The Future Together. We value entrepreneurship and are inspire by action.
  
• The diverse culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up more than half of our team and leadership, and we strive to recruit and retain employees from all over the world.
  
• The perks. TaskRabbit offers comprehensive medical, dental, vision 100% covered for employees, 401k plan with company matching,  generous and flexible vacation and holiday time off, commuter benefits, learning and development opportunities, career development trainings, monthly TaskRabbit product stipends, IKEA discounts, weekly meditations, and a dog-friendly office.

TaskRabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. TaskRabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. 

TaskRabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.