Tax Treasury Support Specialist

Paylocity is an equal opportunity employer.
There are jobs and then there are careers. Since 1997, Paylocity has been hiring talented people, giving them big challenges, and providing the right resources to help them succeed. Our award-winning culture ensures all employees feel truly welcome, appreciated, and free to be themselves. While other companies talk about it, we make it happen. Join Paylocity and launch your career!
We give our employees what they need to succeed, including excellent benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it's career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.
When you feel like you belong, work is no longer work - it's personal. At Paylocity, we believe better employees lead to better companies. Workplaces and cultures that care will build the future, and at Paylocity, we're doing just that. Join us as we change the future and transform your career!
Position Overview:
The Tax Treasury Support Specialist is in charge of providing excellent support efforts for Paylocity's tax collections and deposits functions. You will be expected to learn multiple software products and fully support any questions or issues that may arise. The TTSS will be focused on service request completion, incident detection, reporting, and resolution, and excellent customer service. The ideal candidate is a great communicator and is able to translate technical knowledge into actionable direction. Basic computer skills are necessary, as the TTSS will use diagnostic tools, data entry applications, office products, third-party software, agency websites, and occasionally Microsoft SQL Server as needed to assist with resolution.
A successful Tax Treasury Support Specialist will have a basic understanding of payroll tax fundamentals, strong mathematical ability, great attention to detail, advanced Excel expertise, and an ability to learn, understand, and adapt to change quickly. Past experience with a payroll or HCM provider and an FPC or CPP designation would make that TTSS stand out even more!
Responsibilities:

• Monitor and prioritize help tickets and emails from internal users in a timely manner
• Actively participate in conference calls with end users to assist in answering questions and addressing concerns related to cash collections and payments
• Learn and become an expert on application features, configuration, and supported third party software
• Identify, diagnose, and resolve technical issues and critical incidents through research and analysis
• Assist end users on the modification of payroll tax transactions to ensure accurate and timely collections and payments
• Use advanced Microsoft Excel skills to break down and analyze data
• Use reporting functionality within Salesforce to provide trend analysis and performance metrics to leadership
• Work through high-level analytical problems for best resolution
• Possess a positive demeanor to work with individuals with minimal technological aptitude. Able to translate technical knowledge into actionable direction
• Search multiple knowledgebases that use support developed articles or prior troubleshooting cases as examples using Boolean, Keyword and Wildcard searches

Requirements:

• Bachelor's degree or Equivalent Work Experience
• Experience within Payroll Industry
• Experience within a customer service focused organization
• Strong analytical skills, attention to detail, dependability, and follow through
• Ability to effectively solve problems by finding and using key resources
• Proficiency in MS Office Suite, especially with Excel, specifically being able to import data, use pivot tables, TEXTJOIN, CONCAT, and VLOOKUP
• Strong mathematical skills
• Ability to analyze data for high-level problem resolution
• Open availability for shifts dependent on business needs

Preferred Requirements:

• Previous experience in a help desk/software support environment
• Experience in a payroll tax, banking, treasury, or other funds management role
• Strong technical aptitude to quickly learn new technologies, internal software systems and user applications
• Ability to envision and write macro programs in Excel to improve process efficiencies a plus
• Ability to understand and write basic SQL queries a plus

EEO and accessibility Statement
Paylocity is an equal opportunity employer.
Paylocity is committed to the full inclusion of all individuals. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact [email protected]
This role can be performed from any office in the US. The pay range for this position is $42,000 - $55,000/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position offers a full range of benefits outlined here. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers."