Team Coordinator

Overview

Do you have healthcare training and are looking to use that knowledge to increase the quality of the patients overall clinic experience?

We at Fairview Health Services are looking for a Team Coordinator to be based out of the Fairview Clinic in Burnsville, MN. This is a full time, 80 hours every two weeks, benefit eligible position! Some of the benefits we offer at Fairview include medical insurance - as low as $0, dental insurance - also a $0 option, PTO (24 days per year starting), and 403B with up to a 6% employer match; click here to learn more and get all the details!

Responsibilities Job Description

As an integral member of the primary care team, the team coordinator are crucial to overall quality of care and patient experience through performing high-level functions to support the needs of the healthcare team and patients/support network. We have TC's partner with all members of the team to ensure patients needs are addressed. They will deliver direct support to patients on the coordination of medical information requests and updates, as well as referrals and appointment scheduling. The TC will use a variety of communication tools and systems in their work to support patients and their care team. Additionally, we ask the TC's to maintain complete, timely and accurate documentation for each patient. They will also continually look for opportunities we can improve processes and workflow.

• Performs telephone & MyChart message support & follow-up communication in a timely and professional fashion; uses communication systems for both routine & emergency transactions
• Schedules, reschedules & maintains patient appointments & supports clinic leadership in schedule management
• Partners with patients care team to address needs
• Find opportunities for improvement in workflow & participate in clinic and system meetings

Qualifications

Required Qualifications

• Successful completion of formal medical training program such as MA, HUC, NA or Medical Secretary, or min. of 1 year comparable experience in a healthcare setting

Preferred Qualifications

• 2 or more years' experience working in a medical setting

Other Skills We Desire at Fairview:

High standard of creative prioritization skills and priority setting. Shown focus on customer service/patients with every interaction. Excellent public relations and interpersonal/communication skills. Work as an effective team member to deliver outstanding care. Ability to use appropriate computer applications. Capable of working independently and demonstrate critical thinking skills. Ability to accept change and encourage those around you to engage in ongoing process improvement. An understanding of Dignity, Integrity, Service, Compassion and Innovation.

EEO Statement

EEO/AA Employer/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status