Team Coordinator

The Team Coordinator will work directly under the supervision of Director of Account Management.
The Team Coordinator position is made up of administrative duties that support the department in conjunction with creating relationships with our Airline, Cruise Line and Hotel partners.
The position is intended to be a path to the Account Manager role.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential 
functions.

• Learn client’s business and support Account Manager(s) in meeting deliverables. 
• Support Account Managers in their coordination with Business Development team to ensure a smooth client transition from contract signing to implementation.
• Support and help prepare client communications ranging from weekly performance meetings to business reviews.
• Become knowledgeable with API technology platforms for the Account Management department.
• Assist the Account Manager(s) with day to day items.
• Maintain spreadsheets and update databases with information.
• Other job duties may be assigned when needed, based on the client’s or API’s needs.
• Manage crewmember feedback via our online portal for assigned accounts ensuring complaints/compliments are addressed within airline specific SLA (contracted Service Level Agreement).

Competencies

• Problem Solving/Analysis
• Building Relationships
• Business Acumen
• Strategic Thinking
• Results Driven
• Negotiation
• Leadership
• Customer Focus
• Managing Processes
• Market Knowledge
• Developing and Maintaining Budgets
• Technical Capacity
• Communication Proficiency

Required Education and Experience

• Bachelor's degree from an accredited college or university
• At least 1 year travel industry experience, working closely with airlines and/or hotels is a must
• Strong computer skills, with an emphasis on Microsoft Office products especially Excel
• Exceptional verbal and written communication skills
• English, Portuguese and Spanish fluency (oral and written)
• Customer service skills
• Flexible to work afterhours based on business demand
• Attention to detail and the ability to produce high quality work is a must.
• Ability to understand and work with diverse culture here and abroad.
• Organized self-starter who can effectively manage workload in a fast paced atmosphere and be able to accomplish goals.
• Able to multi task and work well under strict deadlines.