Team Head Payments Germany

Company Description

Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 160 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues.
We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential.

Job Description

Banking Operations is a strategic Avaloq service line providing back-office services to banks in a BPaaS model. We are organized as a global business area, running state-of-the art back-office services with industry leading automation, quality and risk standards. Our highly skilled and experienced staff manages a full range of services, which, among others, covers securities, payments, corporate actions and tax.

We’re experts in creating true added value for our clients, which is why we always seek out creative and client-oriented individuals with drive and passion for our team. We’re currently seeking an experienced manager to lead the Payments team in Germany, consisting of four people. In this role, you will report directly to the Global Head of Cash Operations (Payments, FX/MM/Liquidity Management, Cost & Fees) within the Banking Operations business area.

Your key tasks

• Work with internal stakeholders to further enhance and streamline the Payments service and improve customer satisfaction ratings, supporting and implementing change in daily processes
• Ensure efficient and high-quality delivery of all services, in line with the agreed service level agreements
• Maintain positive relationships with the network and clients, which will contribute to improving the overall quality of the Payments service
• Develop your team through inspiring leadership, foster a culture of openness and excellence for cross-functional and interregional collaboration, and build a strong talent pipeline
• Assume the role of senior point of contact for escalations involving the Payments team
• Be a role model and an agent for change to drive the implementation of strategic efficiency, growth initiatives, transformation and business development while achieving financial targets

Qualifications

• University degree or equivalent qualification and/or operational experience in banking operations; experience in cash operations is a plus
• Minimum of five years of managerial experience in global organizations and proven ability to deliver in a fast-paced multicultural and global environment
• Positive, proactive, can-do attitude with a high level of integrity and reliability
• Process-oriented, strong communication skills, and good ability to think strategically, analyze issues and understand complex situations
• Fluent in German and English

It would be a real bonus if you have

• Avaloq knowledge
• Strong track record in project management
• Business strategy development know-how 
• Knowledge of Italian and French

Additional Information

We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices. 

In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self. 

We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way. 

Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations.

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