Team Lead

It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment's notice, mastering consistency in an ever-changing world - that's what it takes to get there. If that's something you want to be apart of, apply today!

What does a Team Lead really do?

Think of yourself as one of the leaders of your department who is responsible for providing the best customer experience to your clients, so not just anyone is qualified for the role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it's time to imagine what it's like being a Team Lead.

Responsibilities:

• Manages the day-to-day operations of the team through mentorship, accountability, and guidance, measuring success through performance metrics
• Establishes team goals through measurable outcomes, tracking the successes, and actively engages in problem-solving measures collaboratively within the department
• Engages with other departments, providing report results and actionable insights, suggesting best practice recommendations
• Implements tactical and strategic plans, policies, and procedures, acting as the communication champion between your teammates and other departments

Role Requirements

• 2+ years of people management, dealing with HR-related issues as well as staff development and operational management experience--remote management is a plus
• Great communication skills, written and orally, working to develop teams, communicating upwards and outwards to various departments

• Demonstrate strong abilities to work independently and as a remote team player
• Demonstrate the ability to work with different teams and work styles, collaborating with others in the name of customer experience
• Must be adaptable and flexible, demonstrating abilities to work with process and information changes, actively engaging in process improvement strategies
• Must be willing to participate in a background screening, including a credit check
• Proven customer communication experience through chat messaging, email, and phone
• Strong working knowledge of external systems and PC-based Internet and software applications (e.g. internet, Microsoft Office)
• Must have a background in the financial services or the banking industry

About Us:

TaskUs is the fastest-growing tech-enabled business services company in the world, delivering customer support, AI operations, and content security services that power the world's most innovative companies. Listed as one of Glassdoor's "100 Best Places to Work", USA Today's "Best Company Cultures" and "Best Companies for Women" by Comparably, TaskUs is a Frontline-First company that puts its people at the heart of everything we do!

EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.