Job Description
- Provide daily operational direction and communication to assigned employees driving superior service of defined key performance metrics. ● Provides continual evaluation of process and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers. ● Provides statistical and performance feedback and coaching on a regular basis to each team member. ● Writes and administers performance reviews for skill improvement, Should always be available to employees who experience work and/or personal problems providing appropriate coaching, counseling, direction and resolution. ● Provide direction to identify and utilize best-in-class facilitation methods and techniques to coach employees to meet business performance standards, Incorporate performance intervention to accelerate learning. ● Responsible for managing and motivating the customer service representatives to work simultaneously with them to hit KPIs and metrics. ● Utilize various Helpware and client-based tools and applications for customer support ● Other related assigned duties ● Fully dedicated to a 40 hour work week
Explore More
Date Posted
01/27/2025
Views
0
Similar Jobs
Team Lead, Expansion Account Executive - Personio
Views in the last 30 days - 0
Personio a human resources platform is seeking a Team Lead Expansion Account Executive with 5 years of experience in B2B software sales The role invol...
View DetailsSenior Lead, Talent Acquisition - Sales (Relocation to Munich) (d/f/m) - Personio
Views in the last 30 days - 0
Personio a leading HR platform is seeking a Senior Lead Talent Acquisition professional to drive growth in the Revenue and Success functions across Eu...
View DetailsLead Data Analyst - Mitigation - WISE
Views in the last 30 days - 0
Wise is a global technology company seeking an Operations Analyst with 4 years of experience in analytics particularly in operational team analytics T...
View DetailsLead Technical Support Engineer - HERE Technologies
Views in the last 30 days - 0
This role Senior Technical Support Engineer at HERE Technologies involves supporting a diverse portfolio of products and services acting as a technica...
View DetailsPrincipal / Lead Software Engineer- RUST (Algorithmic and Mathematics) - m/w/d - HERE Technologies
Views in the last 30 days - 0
HERE Technologies is seeking a Principal Software Engineer to lead the development of extended services for their VRP solver Tour Planning The role in...
View DetailsSoftware Architecture Engineering and Cloud Computing Engineer - The Aerospace Corporation
Views in the last 30 days - 0
The Aerospace Corporation is seeking a Senior Project Engineer with expertise in software architecture engineering and cloud computing The role involv...
View Details