Team Lead

Contract type: Full time, Permanent 

Location: Noida 

JOB OVERVIEW

To lead a small team of Admissions processors to deliver the successful management of student applications. To deliver against worklists and achieve the required SLA’s, qualitative and productivity requirements of the admissions processes. To inspire and motivate the team through two-way communication, development and inclusive management.
 

ABOUT THE ROLE

• Lead a specific (region specific) NA Assessment Admissions team to ensure the effective processing of student applications in order to meet published Service Level Agreement targets.
• Lead on the day-to-day allocation and achievement of work across the team, ensuring maximum flexibility is achieved through training and development activity.
• Provide expert guidance and coaching to team members on complex cases.
• Ensure updated regular reviews of all required documentation, with amendments where necessary, saved on One Note and communicated to the team in a timely manner. 
• Manage escalations and complaints through to resolution.
• Review and analyse processes to identify inefficiencies and areas where improvements could be made
• Ensure adherence to SLAs, quality controls, all regulatory and legislative requirements, undertaking quality and control checks including audits on a regular basis.
• Use outputs from quality and control checks and audits to identify and implement opportunities for process improvements and/or further staff training, either on a team or individual basis.
• Collaborate with other teams across Global Admissions to provide support to the wider Admissions processes as required including designing and maintaining clear operational guides to ensure consistency of operations.
• Provide ongoing coaching and mentoring to team members, driving a high performance and customer focused culture.
• Undertake regular one-to-one meetings and ensure each team member has objectives and a training / development plan. 

ABOUT YOU

• 2+ years of NA Operations experience in Study Group.
• Demonstrable track-record of delivering results in a high-paced and pressurized environment.
• Good understanding of Higher Education admission processes
• Experience of using computerised systems/databases to achieve work goals and tasks.
• Microsoft Office suite – PowerPoint, Excel, Word and Outlook
• Problem solving skills – gathers information about issues before trying to reach and implement a solution. Can handle a wide range of problems within area of responsibility but recognises when to escalate matters to Senior Partner Admissions Manager or Director of Partner Admissions. 
• A strong collaborator who can develop effective relationships across all parts of Admissions and the Study Group matrix structure. Openly shares information with others on a regular basis.

ABOUT US

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.

ORGANISATIONAL COMPLIANCE

Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification.

We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.

We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply asap.