Team Lead

Location: Sibiu/Bucharest
Key responsibilities:

• Managing the performance of the team;
• Leading Order Management team;
• In line with agreed SLA's and KPI's;
• Performance management, coaching and development of the individual team members;
• Develop and maintain professional credible relationships with key stakeholders, including relevant third parties and strategic suppliers;
• Ensure that practices and processes exist and when it is possible are standardized and repeatable. Ensure that these ones are continually improving and produce business cases to support team activities;

Requirements:
• Proficiency in English language;
• At least 1-2 years of experience on a Team Lead's position;

• Customer handling skills and diplomacy to manage customer escalations;
• Excellent organizational skills, demonstrable experience in managing projects to deadline;
• Demonstrable experience in people management, coaching, and development;
• Advanced knowledge of Excel is a must.
We offer to the candidates:

• unlimited contract;
• Benefit platform;
• private medical insurance.