Team Lead, Accounts Receivable

Team Lead, Accounts Receivables :

Experience : 7-10 Years

Location : Chennai (3 days working from Office)

Working Hours :  PST/EST time zone (5pm-2pm/7:30pm-4:30am)

“That’s the way it’s always been done.” We believe those seven words are the most detrimental to learning and growing, both individually and as a collective team. If you agree, we want to talk to you.

Over 30,000 customers rely on ZoomInfo’s expanding suite of go-to-market solutions that put best-in-class B2B intelligence at the forefront of productivity, growth, and innovation. And we’re not close to satisfied.

While the rocket ship took off long ago, ZoomInfo is looking for captains, not passengers, who want to help our team discover new frontiers and define new possibilities. This is a fast-paced and constantly evolving environment that requires excellent communication skills, the ability to multi-task and meet deadlines, superb analytical skills, and the ability to team with others within the company. This position has excellent career growth potential, including frequent promotions progressively increasing responsibility.

Responsibilities
● Manage a team of AR collectors focused on a specific business unit or geographical region

● Evaluate account portfolio to ensure cash flow targets are met and quickly identify opportunities for improvement
● Conduct analyses of AR aging to identify overdue/delinquent accounts and contact customers regarding overdue accounts, documenting weekly collection activities
● Respond quickly to internal and external customer inquiries
● Strategically manage relationships with internal and external customers
● Collaborate with other Accounting Staff to ensure timely billing and dunning
● Direct and follow up with a third-party agency to preserve customer relationships while ensuring account resolution
● Support team efforts by addressing escalated accounts
● Provide excellent customer service to internal and external customers of ZoomInfo
● Improve and streamline processes to build efficiency, capacity, and scale

● Identify and create insightful reporting dashboards on collection risk / opportunities

Qualifications
● 2+ years experience leading an AR team

● 5+ years of experience working on a Collections or AR team in a high-volume B2B setting
● SaaS industry experience preferred, recurring revenue company preferred
● Interest in tech and understanding of cloud based environment and subscription accounting
● Demonstrated strong negotiation and conflict resolution skills, including calls in English
● Ability to meet and exceed cash collections targets
● Salesforce, Highradius & SAP experience preferred
● Experience with reading, interpreting, and discussing contract language