Team Lead, Client Support

About The Role

We are looking for a strong team lead for our teams providing top-notch service to our clients (people working with a Grow Therapy therapist). You’ll have a critical role in building out our client support team to include onshore and offshore. You’ll ensure our team meets our metrics on first response, time to resolution, and CSAT.

You’d be a great fit if...

• You have at least 4 years of experience in technical support or customer support (excluding retail or hospitality industry experience).
• You have at least 1 year of experience directly managing 3+ people in a frontline technical support or customer support role. This experience should be recent – in 2022. You are comfortable giving direct positive and constructive feedback to our teammates.
• You have experience in a high-volume contact center environment.
• You’re comfortable providing quality checks on customer-facing chats and emails.
• You understand numbers. You make decisions based on data.
• You can measure team performance based on data.
• You’re comfortable working to SLAs and customer support metrics.
• You have strong communication skills and can quickly and succinctly present your ideas to company executives.
• You have a bias for action and care about delivering results and meeting deadlines.

What We Offer:

• First-hand experience with foundational tactics for growth and customer success at a fast growing startup 
• Meaningful relationships with our clients and your team
• The opportunity to drive impact from day one
• Competitive compensation
• Flexibility and convenience of remote work
• Growth opportunities within the company
• Highly engaged and supportive teammates with plenty of opportunities for fun
• Paid time off

Requirement:

For your application to be reviewed, please complete and submit this form.

The salary range for this position is $68,000-$80,000 per year. 

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