Team Lead - Configuration

CDPHP and its family of companies are mission-driven organizations that support the health and well-being of our customers and the communities we are proud to serve. CDPHP was founded in Albany in 1984 as a physician-guided not-for-profit, and currently offers health plans in 29 counties in New York state. The company values integrity, diversity, and innovation, and its corporate culture supports those values wholeheartedly. At CDPHP, the employees have a voice and are encouraged to make an impact at both the company and community levels through engagement and volunteer opportunities. CDPHP invests in employees who share these values and invites you to be a part of that experience.

The Configuration Team Lead works with management to coordinate assignments, tasks and projects. This position is responsible to review, quality control and ensure successful deployments of work assignments assigned to the analysts for the applications supporting CDPHP's core processes and functions. This position will be called upon to be the configuration department lead for company projects, making sound decisions which aligns with the department's configuration framework. The Configuration Team Lead will be responsible for the identification and implementation of process improvements and innovations to gain efficiencies and improve quality within their team and the department.

The Configuration Team Lead will provide coaching as well as technical assistance to their configuration team during that team member's analysis, development and maintenance of configuration. This position will serve as a liaison to partner teams including other configuration teams, business teams, other System Development Lifecycle (SDLC) teams and Enterprise Quality Management to ensure process adherence and effective collaboration and delivery between teams.

QUALIFICATIONS:

• Bachelor's degree required. Four (4) years relevant experience may be substituted for degree.
• Minimum five (5) years configuration and business analysis experience that includes: evaluation of business procedures and problems, feasibility studies, system configuration, configuration design, preparing detailed specifications for the development of business configuration, and testing is required.
• A minimum of five (5) years of experience in healthcare programs, processes, and experience working with internal departments and external vendors is required.
• Demonstrated ability to work in a team environment is required, interfacing with all levels of staff and management.
• Experience in applying relational database concepts and techniques required.
• Proven experience with analysis, solutioning, and implementation of enterprise-level project initiatives.
• Experience in Cognos, mass claims adjustment, and backend table compares preferred.
• Prior leadership experience preferred.
• Demonstrated ability to analyze, identify, implement and monitor outcomes required.
• Must be able to adapt to changing work priorities and a fast-paced environment while maintaining a professional attitude.
• Must have an in depth level of knowledge in healthcare in relation to supported lines of business that include; Commercial, ASO (Self-Funded, Administrative Services Only) and State and Government Programs.
• Ability to successfully work with an application management and development team in defining system implementation, conversion and configuration strategy required.
• Demonstrated ability to manage and shift priorities to meet project schedules required.
• Must be able to critically evaluate complex workflows and develop and implement process improvements.
• Proficiency in Microsoft Excel is required.
• Proficiency in Access or SQL is required.
• Advanced understanding of Facets data model is preferred.
• Excellent written and verbal communication skills as well as organizational skills are required.

As an Equal Opportunity / Affirmative Action Employer, CDPHP does not discriminate in employment practices on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, protected veterans status, or any other characteristics protected under applicable law. To that end, all qualified applicants will receive consideration for employment without regard to any such protected status.

CDPHP and its family of companies include subsidiaries Acuitas Health LLC, Strategic Solutions Management Consultants (SSMC), Practice Support Services (PSS), and ConnectRX Services, LLC.