Team Lead Customer Programs

What You'll Do: 

• Run the post-sales operating rhythm: OKR and goal planning weekly priorities quarterly planning business reviews and leadership follow-through across onboarding scaled CS mid-market CS enterprise CS renewals technical support and CS operations
• Drive cross-functional programs from idea to adoption: partner with CS Product Engineering RevOps Finance and Sales on initiatives tied to onboarding retention renewal execution expansion readiness and customer experience
• Turn signals into action: work with CS Ops to convert health renewal and adoption signals into programs manager routines field motions and team workflows
• Build AI into core CS workflows: create agents templates lightweight tools and workflow improvements that reduce manual work across meeting prep account handoffs risk reviews customer follow-up internal reporting and process QA
• Operationalize playbooks that stick: partner with CS Ops and team leads on process design then own rollout training adoption tracking and continuous improvement
• Own executive program visibility: maintain clear milestones owners blockers decisions risks and updates for the VP of Customer Success and senior cross-functional partners
• Remove operational drag: find the recurring work slowing the team down then simplify it automate it or turn it into a clear process

What We're Looking For:

• 6-8+ years in technical program management business operations customer operations strategy and operations or a similar operator role with direct ownership of complex cross-functional programs
• Experience running operational programs across senior stakeholders in Product Engineering GTM Finance or executive operations
• Experience owning OKR goal-planning or operating cadence for a team or function with a track record of making planning translate into execution
• Hands-on AI fluency. You use AI tools daily have built agentic workflows or lightweight internal tools and know how to turn manual processes into systems that save teams real time
• Strong operator judgment. You can take an ambiguous problem identify the real decision sequence the work and keep the right people moving
• Influence without authority. You bring teams along drive adoption and make new processes stick across people who do not report to you
• Clear executive communication: crisp docs tight updates clean decision logs and the ability to tell leadership what is happening why it matters and what needs to happen next

Preferred Qualifications:

• Experience in BizOps Strategy and Operations technical program management executive operations or another operating role where breadth and ownership mattered
• Experience in high-growth SaaS especially a consumption-based or usage-based business where adoption depth drives revenue
• Background supporting Customer Success Support Onboarding Renewals or post-sales operations
• Background in legal technology AI products or professional services SaaS
• Experience building internal AI tools agents automations or operating systems for a team
• Comfort operating close to an executive without waiting for detailed instructions

What We Do

Eve Legal is pioneering the future of legal technology by focusing on AI-driven solutions that empower plaintiff-side law firms. With a robust platform designed for efficiency and effectiveness Eve leverages artificial intelligence to streamline case analysis enhance decision-making and optimize client outcomes. Our mission centers on providing attorneys with the tools needed to stay competitive and navigate the legal landscape effectively especially in an era where demands on legal professionals continue to grow. Eve’s commitment to innovation is evident in their focus on speed scalability and reliability. The platform supports legal teams in managing high caseloads with fewer resources reducing the time spent on routine tasks and enhancing the ability to focus on high-impact work. Through deep industry insights and a user-centric approach Eve is setting a new standard in legal tech by combining technical excellence with a nuanced understanding of the plaintiff-side practice needs. With a core belief in elevating legal practices through visionary tools Eve is committed to reshaping the way legal professionals serve their clients improving access to justice and fostering a more efficient legal ecosystem.

Why Work With Us

You’ll join a high-performing team that thrives on collaboration grit and innovation. We value excellence visionary thinking and elevation as we tackle ambitious goals. Enjoy a supportive growth-oriented environment with a robust benefits package where everyone’s contributions are valued and real impact in legal tech is made together.

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