Team Lead Email Deliverability

Braze

Team Lead Email Deliverability

Posted 11 Hours Ago

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Austin TX USA

Hybrid

88K-171K Annually

Senior level

Marketing Tech • Mobile • Software

Find your people. Make real impact.

The Role

Lead a regional team of email deliverability consultants own a book of business provide advanced deliverability support advise on best practices coordinate with cross-functional teams manage escalations and drive strategic projects to improve processes and customer outcomes.

Summary Generated by Built In

At Braze we have found our people. We’re a genuinely approachable exceptionally kind and intensely passionate crew.

We seek to ignite that passion by setting high standards championing teamwork and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change you will be empowered to make a real impact here with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive we can’t wait to meet you.

Braze helps customers to create memorable experiences between consumers and the brands they love. Email is a core channel for our customers. To ensure email communications have the best opportunity to reach their intended recipients we have an amazing team of email deliverability experts who help to educate on industry concepts analyze deliverability indicators advise on email best practices and support customers through deliverability issues. We are looking for a technically-versed email deliverability subject-matter expert with experience nurturing and supporting expert deliverability consultants to join our team. As Team Lead Email Deliverability you will lead a regional team of customer-facing deliverability experts and own a book of business. With your customers and alongside your team you will promote best practices and generate recommendations to improve clients’ email programs to maximize their impact through Braze.

WHAT YOU’LL DO

Provide advanced deliverability support to our customers and our internal teams.
Carry and service a small portfolio of assigned customers with a paid Deliverability Services Consulting entitlement;
Oversee nurture and grow a small team of regionally-based deliverability consultants through day-to-day interactions and long-term career development
Interface directly with prospects and customers leveraging email deliverability expertise and leadership skills to help build strong relationships and foster trust
Function as an escalation point for the regional team to support customers through deliverability issues as well as increase customer value and retention
Aid in long-term strategic deliverability planning for high-touch high-visibility brands that send from the Braze email infrastructure
Partner with cross-functional teams like Customer Success Technical Support Sales and Growth to develop and iterate on strategies that improve Braze teams and our customer experience
Ideate on and lead strategic projects that help to mature process product thought leadership or customer education

WHO YOU ARE

Experience coaching or mentoring email deliverability consultants to influence great team culture high employee satisfaction long-term employee retention and excellent team performance
Very strong understanding of the email deliverability space including technical concepts and best practice deliverability strategies
A well-demonstrated consultative approach to deliverability issue analysis root cause identification and high client satisfaction throughout issue support
High familiarity in coordinating with mailbox providers blocklist operators and filtering companies to understand the evolving email landscape and navigate challenging deliverability outcomes
Proven experience in identifying and implementing process optimization and transformation in order to increase process efficiency reduce time-to-market & support scalability
Excellent communication skills able to work with influence and align with multiple stakeholders
A strong mindset of problem-solving with multiple operational tools

For candidates based in the United States the pay range for this position at the start of employment is expected to be between $88000 and $145000/year with an expected On Target Earnings (OTE) between $103000 and $171000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors including market location job-related knowledge skills and experience. In addition to cash compensation this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

#LI-Hybrid

WHAT WE OFFER

Braze benefits vary by location and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.

From offering comprehensive benefits to fostering hybrid ways of working we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical dental vision life and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing learning platforms and a yearly learning stipend
A curated in-office employee experience designed to foster community team connections and innovation
Opportunities to give back to your community including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze
Collaborative transparent and fun culture recognized as a Great Place to Work®

ABOUT BRAZE
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™. Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence BrazeAI™ allows marketers to combine and activate AI agents models and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter faster and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization Braze enables companies to turn action into interaction through autonomous 1:1 personalized experiences.

The company has been consistently recognized as a Leader in marketing technology by industry analysts and was named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026. Braze was also named a 2026 Best Places to Work by Built In a 2025 America’s Greenest Companies by Newsweek and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®. Braze is also proudly certified as a Great Place to Work® in the U.S. the UK Australia and Singapore.

The company is headquartered in New York with offices in Austin Berlin Bucharest Chicago Dubai Jakarta London Paris San Francisco São Paulo Singapore Seoul Sydney and Tokyo.

BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER

At Braze we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do and that includes our recruiting practices. We're committed to offering all candidates a fair accessible and inclusive experience – regardless of age color disability gender identity marital status maternity national origin pregnancy race religion sex sexual orientation or status as a protected veteran. When applying and interviewing with Braze we want you to feel comfortable showcasing what makes you you.

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar we encourage you to apply as we’d love to meet you.

Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and if applicable based on your location how you can exercise any privacy rights.

Skills Required

Experience coaching or mentoring email deliverability consultants
Very strong understanding of email deliverability technical concepts and best practices
Consultative approach to deliverability issue analysis and root cause identification
Familiarity coordinating with mailbox providers blocklist operators and filtering companies
Proven experience implementing process optimization and transformation
Excellent communication skills and ability to influence stakeholders
Strong problem-solving mindset with multiple operational tools
Ability to carry and service a portfolio of assigned customers with paid Deliverability Services entitlement

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The Company

HQ: New York NY

2000 Employees

Year Founded: 2011

What We Do

At Braze we believe in the passion of our people. We seek to ignite that passion by setting high standards championing teamwork and creating work-life harmony. We thrive when people add their unique perspectives to our ever-growing teams—and we strive to empower you to make an impact that fuels both you and our business.