Team Lead - End User Computing

Why WWT?

Fueled by creativity and ideation, World Wide Technology strives to accelerate our growth and nurture future innovation. From our world class culture, to our generous benefits, to developing cutting edge technology solutions, WWT constantly works towards its mission of creating a profitable growth company that is a great place to work. We encourage our employees to embrace collaboration, get creative and think outside the box when it comes to delivering some of the most advanced technology solutions for our customers.

At a glance, WWT was founded in 1990 in St. Louis, Missouri. We employ over 7,600 individuals and closed nearly $13 Billion in revenue. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to announce that it has been named on the FORTUNE "100 Best Places to Work For®" list for the tenth consecutive year!

Want to work with highly motivated individuals that come together to form high performance team? Come join WWT today!

World Wide Technology is seeking a Team Lead of the End User Computing Team within internal IT. The team is responsible for corporate hardware standards, mobile device management, OS management, configuration management and patching, application packaging and deployment, tier 4 end-user support, and providing a secure and delightful end-user experience.

Candidates for this position will possess a proven track record of building and developing teams with a strong focus on leadership and mentoring. The candidate will understand endpoint device management systems (such as VMware Workspace One, Airwatch, MobileIron, or Microsoft SCCM). In addition, the candidate will seek out opportunities to solve business needs and use a data-driven approach to improving processes.

The proper candidate is a self-driven logical thinker who can work collaboratively. They have a passion for technology and are interested in taking on new solutions and challenges. The ideal candidate has shown a strong track record of leadership.

The candidate will live and breathe WWT's Core Values (THE PATH) and directly contribute to World Wide's goal of being a Great Place to Work.

RESPONSIBILITIES:

• Provide functional and technical leadership while promoting best practices and direction to team members
• Create and foster an atmosphere of mentoring, quality, diversity, collaboration, and improvement by actively coaching your team members
• Grow and develop members of your team: understand their goals and work with them to achieve them, hold regular and effective one-on-ones, conduct annual performance reviews, provide real-time coaching, engage in difficult conversations as needed, recognize and reward the right behaviors
• Provide input into team members' compensation, hiring and performance improvement decisions, and promotions
• Work in conjunction with the team manager and Product Owner to set goals and track the performance of the team using performance metrics
• Work with the immediate team and leaders throughout the organization to develop strategic goals
• Act as an escalation point and remove impediments from the team to help them be as effective as possible. This includes production-impacting issues, both during and after business hours.
• Represent WWT in occasional customer engagements, advising customers on best practices and WWT processes and vision.
• Work closely with other teams in IT to provide root cause analysis and resolve systemic end-user issues reaching multiple teams
• Work closely with other IT leaders to build collaborative partnerships
• Interact with end-users to identify current end-user computing practices and make selection recommendations accordingly
• Work closely with the Global Service Desk to drive process enhancements and efficiencies
• Work closely with Information Security to ensure our devices are secure and compliant in line with industry standards and customer requirements
• Stay up to date on industry changes in End User Computing technology and best practices
• Lead the team through strategic roadmap efforts holding them accountable to timelines, scope, and deliverables

QUALIFICATIONS:

• 1-3 years of experience demonstrating strong leadership skills, including the development and mentorship of employees
• Minimum 5 years of administrator or analyst experience in Information Technology
• Possess a solid understanding of Agile processes
• Familiarity with enterprise mobility management (EMM) systems such as Microsoft SCCM, VMware Workspace One, Airwatch, etc.
• Ability to drive strategy and vision, holding the team accountable for accomplishing goals and progressing on the team's vision.
• Excellent communication skills (written, verbal, and presentation) for both a technical and non-technical audience
• A passion for working with end-users and stakeholders to gather needs and requirements and planning to put solutions in place to increase productivity and user delight.
• Proven problem-solving, change management, and technical planning skills
• A passion for learning new skills and new technology

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

Diversity, Equity, and Inclusion is more than a commitment at WWT -- it is the foundation of what we do. Through diverse networks and pipelines, we have a clear vision: to create a Great Place to Work for All. We believe inclusion includes U. Be who U are at WWT!

Equal Opportunity Employer Minorities/Women/Veterans/Differently abled

WWT has a vaccine requirement for all of its U.S. workforce. All new hires must be fully vaccinated before starting at WWT. Appropriate religious and medical accommodations will be made and can be discussed in the pre-hire process.