Team Lead, Inside Sales (12:30 PM- 9:00 PM EST)

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.

Who we are:

ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. ACV's network of brands includes ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services.

At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and to support this we offer:

• Multiple medical plans including a high deductible health plan that costs $0 out of your paycheck
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
• Generous paid time off options, including vacation time, sick days, Company holidays, floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
• Employee Stock Purchase Program with additional opportunities to earn stock in the Company
• Retirement planning through the Company's 401(k)

Who we are looking for:

As a Team Lead of Inside Sales, you will be responsible for coaching Buyer Representatives and ensuring the sales strategy within each territory of your assigned region is successfully executed. You will act as both a coach, helping grow the sales and problem solving skills of our sales Teammates, and a sales representative responsible for developing and maintaining strong relationships with external customers.

What you will do:

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Responsible for the hiring, onboarding and performance management of the Teammates within the department.
• Act as a point of escalation for the Buyer Representatives s when advance problem solving or issue resolution is required.
• Develop strong relationships with customers through phone, text, and email conversations to increase unit and product penetration. Assist Buyer Representatives with maintaining customer relationships, negotiating and closing if/bids
• Recognize and provide coaching on new opportunities to advance your team.
• Coach Buyer Representatives to enhance their effectiveness, and holding them accountable for results and related KPI's
• In partnership with Sales Management, conduct monthly reviews of sales results and hold meetings with Buyer Representatives to advise on areas of improvements and use of new tools.
• Provide process improvement recommendations to Sales Management.
• Proactively identify sales trends within your assigned regions and escalate concerns to Sales Management to reconstruct the sales approach, as needed.
• Partner directly with the Field Sales team to develop and execute sales strategies for your assigned market in order to retain and grow your customer base and unit volume.
• Maintain orderly records through documentation of all customer interactions in Customer Relationship Management (CRM) system.
• Create a positive experience through proactive outreach to understand customers buying and selling needs, and offer creative solutions to meet their needs.
• Maintain a thorough knowledge of ACV's portfolio of products and attend product training as required.
• Meet or exceed assigned monthly sales goals for your assigned Region.
• Perform other duties as assigned.

What you will need:

• Ability to read, write, speak and understand English.
• High School Diploma or GED required
• 4 Year/Bachelor's Degree in Business Administration or related field preferred
• 5 years' sales experience, preferably within an Inside Sales department and/or the automotive industry
• Proven ability to achieve sales quotas
• Strong understanding of technology. Salesforce experience is highly desired.
• Desire to lead a team of sales representatives to meet and exceed their goals
• Excellent communication, persuasion, and negotiation skills
• Understanding of the automotive industry with knowledge on customer and market dynamics
• May require travel on an as needed basis.

Compensation: $75,000 annually. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.

Our Values

Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling

At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.

For information on our collection and use of your personal information, please see our Privacy Notice.

Other details

• Job Family Sales
• Job Function Account Mgr
• Pay Type Salary

Apply Now