Team Lead, Migration Team

JOB SUMMARY:

The Team Lead for the Migration Team oversees a group of specialists in facilitating seamless transitions for clients migrating from legacy software to our new SaaS platform. This role requires strong leadership, a focus on customer satisfaction, and a deep understanding of migration processes to enhance the customer experience. 

ESSENTIAL RESPONSIBILITIES AND DUTIES:

• Lead, guide, and mentor a team of Migration Specialists to foster collaboration, accountability, and continuous improvement while also actively participating in migration activities. 
• Monitor team performance metrics, identify areas for improvement, and implement training initiatives. 
• Engage in constructive feedback within a peer review environment to cultivate a culture of continuous improvement and professional development. 
• Collaborate with cross-functional teams to streamline processes, enhance customer experiences, and improve service delivery. 
• Conduct training sessions for team members on new processes, tools, and industry best practices. 
• Oversee project planning, resource allocation, and risk mitigation strategies for the migration program. 
• Act as a liaison between the migration team and senior leadership, providing regular updates, and supporting the development and implementation of strategic initiatives to improve the migration experience. 
• Champion a customer-centric approach, prioritizing satisfaction, and retention throughout the migration process. 
• Manage and resolve customer escalations related to the migration process to ensure a seamless transition to the new generation software, maintaining customer satisfaction and loyalty. 
• Stay abreast of industry trends and best practices, incorporating insights into team strategies. 

EDUCATION:

• Bachelor or associate degree in Engineering, Computer Science, or Business Management, or equivalent 

EXPERIENCE:

• 3+ years of experience in client services, project management, training, or consulting, with at least 2 years in a leadership or managerial capacity. 

WHAT DO YOU NEED:

• Proven track record in managing migration projects. 
• Experience leading and developing cross-functional teams. 
• Strong understanding of SaaS platforms, cloud technologies, and migration methodologies. 
• Excellent communication, interpersonal, and conflict resolution skills. 
• Demonstrated strategic thinking and data-driven decision-making abilities. 
• Commitment to fostering a diverse, inclusive, and supportive work environment. 
• Experience working cross functionally with Globally distributed teams across time zones in a remote environment. 

Disclaimer: This Job Description indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties in addition to those described above. 

Lone Wolf Real Estate Technologies, Inc. is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local municipal law.