Team Lead, Payment Specialist

Responsibilities

• Manage assigned book of business posting payments, transfers, corrections adjustments, and refunds as needed.

• Evaluate and recommend payors for EFT and ERAs

• Identify issues and submit corrective action recommendations

• Identify and correct Cash posting issues

• Review unapplied accounts, request EOB’s and post payments to AR

• Review Parsed incoming 835 Files and distribute reports to the team

• Review and confirm daily Cash spreadsheets are accurate and distributed

• Assist all front-line workers with questions or issues

• Act as the primary trainer for all new employees and any existing employees who are learning a new function

• Assist supervisor and manager with making sure all current priorities and initiatives are being followed

• Manage Cash projects to ensure timely completion

• Assist in completion of month-end processes

Skills & Abilities

• Strong customer service and interpersonal skills

• Effective written and verbal communication

• Excellent organization, problem solving skills and attention to detail

• Meet the quality assurance and benchmark standards set by the management team

• Knowledge of patient accounting systems, third party billing and collections guidelines

• Ability to communicate with patients, payers and outside agencies through telephone, electronic and written correspondence