Team Lead, Self Harm (Safety Operations)

• Protect and serve our communities by managing and scaling our Self Harm operations team
• Utilize deep subject matter expertise as well as quantitative and qualitative methods to identify gaps across teams, develop root cause analyses, and enact continuous improvements in response to changing circumstances
• Own sensitive initiatives from initial conception through implementation across multiple focus areas
• Work closely with Policy, Product, Engineering, and Trust & Safety teams in the development of operational policies, tools, and solutions
• Collaborate with external partners to represent the Trust & Safety organization
• Regularly communicate and present to leadership on key initiatives and metrics for your team

• Bachelor’s degree
• 5+ years work experience building and leading teams, as well as experience in the self harm, at-risk youth, and/or online child safety space
• Strong people management skills––you’re passionate and knowledgeable when it comes to developing your direct reports, and are excited to grow a world-class organization
• Analytical backbone––you eagerly gather and present data for sound decision-making and the ongoing tracking of success metrics
• Proactive problem solving––you’re excited to find opportunities for improvement, and you’re motivated to lead initiatives from start to finish
• Excellent communication skills––whether to your team, company leaders, or external partners, you can efficiently and eloquently present ideas, updates and results with ease
• Strong stakeholder management skills––you know how to leverage the skills of multiple disparate teams, including improving processes you don’t directly own
• Comfort with ambiguity––in ever-changing situations, you approach initiatives with positivity and lead your team successfully through their completion

New York City residents only: Minimum salary of $130,000/year + equity and benefits
*Note: Disclosure as required by NYC Pay Transparency Law

Colorado residents only: Minimum salary of $104,000 /year + equity and benefits
*Note: Disclosure as required by sb19-085(8-5-20).