Team Lead, Technical Implementations

The Team Lead for Integration Implementation is a key member of the Customer Integrations and Implementation team and is responsible for managing implementation engineers who assist clients with the technical implementation of ZoomInfo’s Integrations. This high-visibility role offers an exciting opportunity to gain domain expertise in all aspects of sales and marketing intelligence technologies and applications.
Essential Functions & Responsibilities:

• Leadership & Team Management:

• Lead a team of high-performing integration implementation engineers, providing hands-on guidance and support to clients during the implementation of ZoomInfo Integrations within their internal systems.
• Coordinate team workflows to achieve optimum quality and efficiency while prioritizing customer expectations.
• Establish protocols, set goals, and provide guidance to team members, performing regular audits of team performance.
• Train, coach, collaborate, and troubleshoot with team members to better serve customers and internal stakeholders.

• Operational Effectiveness:

• Achieve operational effectiveness within the Integration Implementation team to meet company and departmental goals.
• Prepare and deliver reports, dashboards, and other key information points on the success rate of integration implementations to the executive team.

• Client Engagement:

• Engage in clear dialogue with clients to customize the ZoomInfo Integration implementation, ensuring deployment aligns with client business needs.
• Deploy strong troubleshooting skills to diagnose and resolve unforeseen issues during the implementation process.

• Cross-Functional Collaboration:

• Serve as a primary liaison to the Product Management and Engineering teams to identify, catalog, and escalate any product defects or insufficiencies.
• Assist in creating technical “how-to” documents when necessary.

• Technical Expertise:

• Maintain a clear understanding of application integrations within CRM/MAT environments, particularly Salesforce, Marketo, HubSpot, Eloqua, Microsoft Dynamics, and the ZoomInfo platform.
• Serve in the calendar rotation for multiple integration implementations and assist the team as necessary.

• Professional Development:

• Perform a variety of professional tasks requiring a high level of creativity and thorough knowledge of employee and customer needs and expectations.

Required Education and Experience:

• At least 2+ years of technical CRM, Marketing Automation implementation, or Sales Acceleration platform experience.
• Highly familiar with both Salesforce Lightning and Classic, with the ability to navigate within both environments quickly and knowledgeably.
• Salesforce Admin Certification is preferred.
• Well-versed in CRM reporting, filtering, custom field creation, workflows, triggers, and CRM processes.
• Certification and/or familiarity with Marketo, HubSpot, Eloqua, and/or Microsoft Dynamics is a strong plus.
• Experience implementing and/or troubleshooting one or more ZoomInfo Integrations.
• High capacity to learn and understand the technical infrastructure and troubleshooting processes.
• Must be a problem solver with the ability to research, analyze, and provide solutions to newly identified issues.
• Team-focused with strong collaboration and communication skills.
• Emphasis on attention to detail and quality.
• Able to thrive in a fast-paced environment that rewards hard work and self-motivation.
• Exceptional verbal and written communication skills.
• Prior experience in people management is desirable but not a requirement.

Working hours will be Pacific Time: 7:00am - 4:00pm  /Eastern Time: 10:00 am - 7:00pm