Team Leader -Account Recievable

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. 

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. 

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

Why you will love this opportunity as Accounts Receivable Team Leader at Civica

Reporting to the Head of Finance (Centre of Excellence), the Team Leader manages a team of Accounts Executives and manages administrative and finance tasks and responsibilities in relation to customer invoicing, queries, payments and cash allocation for the Civica Group. Accounts Receivable Team Leader works closely with the Group Credit Control Manager and Credit Control Team Lead and is responsible for attaining and maintaining company KPIs and SLAs and meeting deadlines.

Responsibilities

• Supervise, mentor, and support the Accounts Receivable Executives to improve ability levels and advance knowledge through training and development.
• Manage the group cash allocation function to ensure timely completion in line with business deadlines and Service Level Agreements (SLAs)
• Approve new customer set ups and data amendments and drafts changes into the accounting system.
• Ensure compliance to process and SLAs are maintained
• Maintain accurate customer master data
• Execute standard processes across all geographies and ensure consistent performance.
• Adhere to all internal policies, audit procedures and regulations to ensure full compliance.
• Ensure shared mailboxes are monitored and maintained with emails distributed to the correct team in a timely manner
• Drive timely submission of invoices to customer online portals. Takes ownership of new portal set ups.
• Other ad-hoc duties which fall within the reasonable expectations of the role.

• Extensive experience of accounts receivable finance functions
• Proven team management experience
• Proficient in MS Excel
• Ability to actively engage stakeholders, customers, and colleagues.
• Competent in managing multiple priorities and delivering to tight deadlines.
• Ability to manage and motivate a diverse workforce
• Strong interpersonal and communication skills
• Strong work ethic

Why you'll love working with us 

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect: 

We're all different - and we love this about us. 

We provide an inclusive, safe, and welcoming environment to all Civicans, new and old Focus on learning- there are heaps of opportunities to enable you to grow and be your best. 

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice. 

Flexible Work - we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues. 

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you. 

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it.