Team Leader: Administration

Title

Team Leader: Administration

·KEY RESPONSIBILITIES:

Management support - Admin and Risk:

• Maintain high levels of customer service so as to meet Internal and External Stakeholder expectations.
• Uphold optimal quality levels to prevent critical errors and support Admin Risk Officers and all-relevant Internal and External Stakeholders with various operational tasks.
• Ensure compliance – by implementing all necessary procedures and mechanisms required to comply within the payment solution industry referring to all elements within the relevant Regulatory Bodies.
• Training and upskilling Admin Risk Officers and all relevant Internal Stakeholders on various elements of applications processing.
• Drive team performance targets to the extent to which a team is able to meet its output goals (e.g., quality, functionality, and reliability of outputs), the expectations of its members, or its cost and time objectives.
• Risk/Admin monthly reporting on all (Fintech) operational activities.
• Leverage technology to minimize manual intervention and maximize output. Have Input on System Enhancements (Enterprise Risk Management).

CORE RESPONSIBILITIES:

Administration Management

• Ensure that all internal and external customer communications are done in a courteous and professional manner.
• Maintain high levels of customer service to meet internal and external customer expectations.
• Manage all operational requirements within the admin department.
• Quality Control

Admin Support

• Understand FICA, FAIS and all other relevant legislation.
• Understand compliance and regulatory requirements to avoid unwarranted financial risk.

Risk Management

• Managing and mitigating all foreseeable business risks.
• Managing the pre-vetting officers ensuring all processes and procedures followed are within required regulation.
• Ensuring Industry regulated compliance.
• Mitigating and managing risk, transactional merchant behaviour and trends.
• Looked at current and new merchants and individual sales to evaluate fraud, chargeback and compliance risks.

Support / Customer Service

• Training, guiding and advising administration clerks regarding risk-mitigating queries around customer applications (new and existing sales).
• Application process and procedure support to internal and external customers.
• Training, guiding and advising Internal customers around application policies and procedures on all customer applications (new and existing).

COMMUNICATIONS & WORKING RELATIONSHIPS:

Internal:

• Technical Team
• Sales, Account managers and Vetting
• Administration Staff

Reasons for Interaction:

• Internal customers
• Customer service

External:

• All Banks
• National Credit Regulatory.
• Datanamix.
• Payments Association South Africa
• Credit Bureaus (TransUnion/Experian)

Reasons for Interaction:

Regulatory requirements

Credit Bureau Merchants Information update and Queries

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

• Matric
• Admin/Risk Related Qualifications will be an added advantage.
• FICA, and PASA knowledge an advantage.

Professional Qualifications

• Admin Related Qualification will be an added advantage.
• Diploma in Financial Management or any Risk related management courses.
• RE5 Regulatory Qualification – added advantage.
• RE1 Regulatory Qualification – added advantage.

Years of Experience

•  At least 2-3 years experience in a leadership role.

Other requirements

• Time management - essential
• Computer literacy - essential
• Good oral and written communication skills.
• Organisational and prioritisation skills.
• Excellent administrator with strong attention to detail.
• Be a team player.
• Flexibility in terms of staying late when required e.g., financial year-end.
• Numeracy skills.
• Ability to work in a fast-paced environment while maintaining high accuracy levels.
• Ability to maintain supreme levels of ethical behaviour.
• Ability to identify opportunities for improvement.
• Regulatory knowledge Regulatory Knowledge
• Knowledge of the payment solution industry
• Fluency in English is mandatory.
• Strong oral and written communication skills.
• Organisational and prioritisation skills.
• Excellent administrator with strong attention to detail.
• Ability to work in a fast-paced environment while maintaining high accuracy levels.
• Ability to maintain supreme levels of ethical behaviour and confidentiality.
• Ability to identify opportunities for improvement.

Education

Languages