Team Leader, Order Management

Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values – trust and be trusted, achieve together, renew with courage. Join us in creating a future beyond fossils!

We are now looking for a Team Leader, Order Management for a permanent position to join our team in UPM Business HUB Wrocław, Poland. 

Greetings from your future manager

This position will play a crucial role in achieving and maintaining high quality service in evolving team of Order Management. Team leadership will be the key focus of the role. Moreover, the role will support standardization of OM processes across different markets as well as contribute to general maturity increase of OM service. It is a great opportunity to join very creative, highly motivated team and become a part of aiming higher together. If challenges of leadership pull at your heartstrings and you enjoy using your expertise to contribute to mutual growth, this is a position for you! – Katarzyna Szunert, Director, Order Management.

What you will do

• Lead the transition of Order Management tasks to the UPM Business HUB Wroclaw, ensuring milestones are met and operations are effectively transferred

• Lead and develop the order management team and assure its effective performance

• Ensure a smooth transition of order management responsibilities to the new team

• Monitor key performance indicators and implement Supply Chain strategic goals

• Ensure operational efficiency – perfect order fulfilment, reliable production and deliveries

• Offer solutions in case of deviations from the supply or logistic plan

• Liaise between team members and managers in daily operations 

• Provide support in developing and implementing new business processes and work on projects supporting future supply activities

• Develop effective working relationships and networks with sales, logistics and other supply teams

• Work with an international customer base

Who you are

• You hold a Master degree in a relevant field of studies and you have experience in team leadership

• You have a comprehensive knowledge and understanding of supply chain processes, customer business, product and service offering and minimum three years of working experience

• You have good knowledge of IT tools (e.g., Salesforce, COL, SAP, OBI)

• You communicate and cooperate effectively with internal stakeholders

• You like to work in international teams

• You are fluent in English, other languages are considered an asset

• You have a customer and solution-oriented mindset 

• You are a team person who can take initiative and make decisions

• You show enthusiasm for renewal and changes

This is what we offer for you  

• A meaningful job – We have an inspiring purpose ‘We create a future beyond fossils. Our work is impactful and transformative. 

• A caring community – Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees. 

• Development opportunities – We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth. 

• Responsible employer - Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas from climate change to biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves. 

Learn about our Rewarding and our Ways of working 

Additional information 

The position is located in Wroclaw HUB with flexibility of working partly at home office. 

Please apply via the apply button and attach your CV by 6.12. 2024. We review applications already during the application period, and you may be contacted already before the application deadline. 

For support with submitting your application, please contact HR Service Center at [email protected] or tel. +48 12 399 94 99.

UPM is a global forest industry leader with headquarters in Finland. We create renewable and responsible wood-based alternatives for fossil-based materials utilizing our expertise in engineering, innovation and digitalization. In Poland, UPM is running two factories near Wrocław, a Human Resources Service Center in Kraków and UPM Business Hub at the heart of the city of Wrocław. At the moment, the Wrocław Hub brings together over 600 professionals in customer, supplier and financial services.

What makes us unique? The Finnish leadership culture encourages people in personal growth and self-development, and our values - trust and be trusted, achieve together, renew with courage – are visible in our everyday work. We are inspired by the limitless opportunities of the bioeconomy and we lead the way towards a future beyond fossils. Got interested? Join us on this exciting path! #growthwithUPM

If you wish to get more insight about who we are, check out this page! 

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