Team Manager

Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status.

We are excited to announce that we have a fantastic Team Manager position available at our Park Royal site. Do you want to develop your skills and knowledge by joining our Management Team? Are you proactive, energetic and enthusiastic? If you've answered yes to both of these questions and looking to progress your career then the Team Manager position could be right for you!

Why Ocado?
We've got you covered! Embark on a journey of well-being and fulfilment at Ocado Logistics! We place your well-being at the forefront and offer an array of perks to support your holistic development. Experience a healthy work-life balance and take comfort in our comprehensive healthcare coverage. Moreover, we understand the significance of financial security in fostering a sense of stability and peace of mind. Enjoy competitive salaries and exclusive employee discounts, all aimed at promoting your overall well-being. Join Ocado Logistics today and thrive in a culture that truly values and supports your well-being at every step of your journey.

About us:
Our teams are putting the world’s retailers online using the cloud, robotics, AI, and IoT. We provide services to partner clients globally via our innovative advanced robotics technology, known as the Ocado Smart Platform ("OSP"), this drives our highly automated, multi-million-pound Customer Fulfilment Centres (CFCs). In our CFCs - together with the proprietary software applications - we operate a world-class online grocery business that automates the single pick of products, ready for your online delivery.

About the role:
To assume responsibility for overseeing site operations to ensure efficient and professional performance, all while meeting all targets and exceeding customer expectations. As a Team Manager, you will be at the helm of daily spoke operations, encompassing site safety and service quality, as well as achieving operational targets within the agreed-upon budget and timeframe. You will also collaborate with various business streams to reduce employee churn and enhance retention rates.

This position reports to the Operations Manager and, you may be called upon to deputise in their absence. Additionally, you will be responsible for taking charge of various aspects of employee management such as probationary periods, absence management, and performance management. Your primary mission is to lead and oversee a dynamic, motivated, and value-driven Delivery Operations Team, operating across diverse shift patterns to deliver an exceptional customer experience while maintaining the highest levels of efficiency, safety, and environmental responsibility in our delivery service.

This position entails a 40-hour workweek, with flexible 10-hour shifts on a rotating schedule of any four days out of seven, which may include some weekend shifts.

You will be:
As a Team Manager, you'll play a pivotal role in ensuring the safety, well-being, and performance of our Delivery Operation team. You will be responsible for leading and inspiring a team to deliver exceptional results in line with Ocado's values and operational guidelines. This role requires a strong focus on people management, shift management, facilities and vehicle management, as well as health and safety oversight. In the realm of people management, you'll be responsible for managing the delivery operation team, including recruitment, performance management, and training. Your ability to engage and motivate the team will be crucial in promoting a positive working culture and ensuring excellence within the Delivery Operation team. You will provide constructive feedback, support recruitment efforts, and minimise employee churn while ensuring compliance with training and procedural requirements. Additionally, collaborating with support functions such as Training, Recruitment, and Engagement will be essential to leveraging expertise and supporting our teams effectively.

In this role, you will ensure the smooth operation of our site during shifts exceeding customer expectations and administer all related paperwork. You will act as the first point of contact for the team, offering support, solving problems, and communicating relevant changes. Proactively identifying and addressing issues, liaising with the Planning Department to ensure adequate resources, overseeing the marshaling team and reviewing KPIs for continuous improvement will be key aspects of your role.

Furthermore, this role will also involve overseeing the maintenance of site facilities, vehicles, and assets in line with company policies and legislative requirements. From managing vehicle incidents to proactively maintaining facilities, you will ensure a safe and well-maintained environment. This includes managing the fleet efficiently, maintaining site facilities and assets, collaborating with relevant support teams, managing visitors and contractors, and facilitating the introduction of new vehicles and equipment will be part of your responsibilities.

Lastly, safety is paramount, and as the Team Manager, you'll be responsible for implementing Health and Safety policies across the site This involves conducting regular site inspections, identifying hazards, assessing risks, and establishing control measures to minimise loss or injury. Training employees, ensuring emergency procedures are understood, and investigating accidents/incidents will be vital in maintaining a safe working. If you're a motivated leader with a passion for driving operational excellence ready to take on a challenging and rewarding role where you can make a significant impact, join Ocado as a Team Manager. With opportunities for growth and development, you'll be part of a dynamic team dedicated to delivering excellence every day. Apply now and become a part of our journey towards innovation and success! environment.

About you:
The ideal candidate will shape and drive a world class employee experience and environment to attract and retain the right people and lead your teams to foster a culture of respect, identity, loyalty, trust and aspiration where people are engaged and motivated to commit to Ocado and our values.

Minimum:

• ​Knowledge of best practice Health & Safety & Safe Systems of Working
• Good numerical skills, able to read & understand numerical data. Ability to set and work within a target/KPI driven framework
• Previous experience in inventory management and stock control
• Strong communication skills  - verbal and written with the ability to interact positively at all levels
• PC literate (Excel, Google Operating Systems), Microsoft user – basic level
• Self-motivation
• Ambition and Confidence
• Adaptability and ability to work under pressure

Preferred (in addition to minimum)

• Food Safety Standards - Knowledge of key elements of food safety standards.
• Experience of working in a 24/7 productivity conscious warehouse environment.
• Warehouse Management Systems - Working knowledge of key elements/core operation reporting tools.
• Team Management Skills - Some previous people management experience (e.g. supervisory, secondments / step-up)

What we offer you:
Our employee benefits are designed for you, we care about people and we’ve ensured we have a wealth of benefits that focus on your well-being. We regularly review our benefits to ensure we are supporting our employees appropriately.

• Wellbeing support through Apps and an Employee Assistance Programme

• 25 days annual leave, rising to 27 days after 5 years service (plus optional holiday purchase)

• Pension scheme (various options available including employer contribution matching up to 7%)

• Private Medical Insurance

• 22 weeks paid maternity leave and 6 weeks paid paternity leave (once relevant service requirements are complete) 

• Train Ticket loan (interest-free)

• Cycle to Work Scheme

• Free shuttle bus to and from Hatfield Train Station to the Hatfield offices 

• Free shuttle bus to and from Welwyn Garden City Train Station to the Welwyn Garden City offices

• Opportunity to participate in Sharesave and Buy as You Earn share schemes

• 15% discount on Ocado.com and free delivery for all employees

• Income Protection (can be up to 50% of salary for 3 years) and Life Assurance (3 x annual salary) 

We’re in it together, we are proud of what we do, we can be even better

Closing date: Midnight August 30th, 2024 - Due to the fast paced nature of our business, this vacancy may close sooner.