Team Manager

Job Description

Role Purpose

The purpose of the role is for React JS

Do

• Front-End Development: Build responsive and dynamic web applications using React.js and related technologies (JavaScript, HTML5, CSS3).
  
  Component Development: Create reusable and efficient React components to ensure maintainability and scalability of web applications.
  
  Collaboration: Work closely with designers to translate wireframes and prototypes into interactive web pages, ensuring seamless user experiences.
  
  Integration: Integrate front-end components with backend APIs (REST/GraphQL) and ensure smooth data flow between the frontend and backend.
  
  Code Quality: Write clean, efficient, and maintainable code, and ensure the use of best practices such as unit testing, version control, and documentation.

Performance Optimization: Optimize web applications for speed, scalability, and responsiveness across various devices and browsers.

Cross-Team Coordination: Collaborate with backend developers, product managers, and other stakeholders to define technical requirements and project timelines.

Bug Fixing & Troubleshooting: Identify and fix performance bottlenecks, bugs, and other issues in the user interface.

Continuous Learning: Stay updated with the latest industry trends and emerging technologies in React and front-end development.

• Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
  
  
  • Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
  • Assist clients with navigating around product menus and facilitate better understanding of product features
  • Troubleshoot all client queries in a user-friendly, courteous and professional manner
  • Maintain logs and records of all customer queries as per the standard procedures and guidelines
  • Accurately process and record all incoming call and email using the designated tracking software
  • Offer alternative solutions to clients (where appropriate) with the objective of retaining customers' and clients' business
  • Organize ideas and effectively communicate oral messages appropriate to listeners and situations
  • Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs

• Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
  
  
  • Undertake product trainings to stay current with product features, changes and updates
  • Enroll in product specific and any other trainings per client requirements/recommendations
  • Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
  • Update job knowledge by participating in self learning opportunities and maintaining personal networks

Deliver


NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed

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