Team Manager - Account Manager

Axos Clearing LLC

About This Job

The Team Manager is responsible for leading and motivating a high-performing team to achieve departmental goals while ensuring efficient process management, effective stakeholder communication, proactive risk mitigation, and exceptional people management. This role requires a combination of strong leadership, organizational skills, and the ability to foster a collaborative and results-oriented environment.
The role sits within Securities/Clearing and Axos Advisory services and oversees the account management team that is in charge of functions (within but not limited to) account updating to transfers-in/transfers-out.

• Responsibilities:

  Process Management:

• Develop and implement standardized processes to optimize efficiency and productivity within the team.
• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement solutions.
• Ensure adherence to established processes and procedures while encouraging continuous improvement and innovation.
• Periodically reports SLA/KPIs to related parties and ensures improvement of these standards.
• Stakeholder Management:
• Establish and maintain strong relationships with internal stakeholders and business partners, including senior management, clients, and other departments.
• Effectively communicate project updates, progress, and challenges to stakeholders, ensuring transparency and alignment.
• Proactively address business partner concerns and manage expectations to ensure satisfaction and support.

• Risk and Control:

• Identify potential risks and vulnerabilities within the team's processes and projects.
• Ensures compliance both with US regulatory requirement as it pertains to processing as well as Philippine regulation (labor etc)
• Develop and implement risk mitigation strategies to minimize the impact of potential risks.
• Analyzes, assesses risk deficiencies, and determines mitigating actions
• Ensure compliance with internal controls and regulatory requirements.
• Monitor and report on risk and control activities to senior management.

• People Management:

• Lead, motivate, and inspire team members to achieve their full potential.
• Provide regular feedback, coaching, and mentorship to support individual and team development.
• Set clear performance expectations, conduct performance reviews, and address performance issues.
• Foster a positive, inclusive, and collaborative team culture.
• Manage resourcing needs, including recruitment, onboarding, and training

  Responsibilities:

  Process Management:

• Develop and implement standardized processes to optimize efficiency and productivity within the team.
• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement solutions.
• Ensure adherence to established processes and procedures while encouraging continuous improvement and innovation.
• Periodically reports SLA/KPIs to related parties and ensures improvement of these standards.

• Stakeholder Management:

• Establish and maintain strong relationships with internal stakeholders and business partners, including senior management, clients, and other departments.
• Effectively communicate project updates, progress, and challenges to stakeholders, ensuring transparency and alignment.
• Proactively address business partner concerns and manage expectations to ensure satisfaction and support.

• Risk and Control:

• Identify potential risks and vulnerabilities within the team's processes and projects.
• Ensures compliance both with US regulatory requirement as it pertains to processing as well as Philippine regulation (labor etc)
• Develop and implement risk mitigation strategies to minimize the impact of potential risks.
• Analyzes, assesses risk deficiencies, and determines mitigating actions
• Ensure compliance with internal controls and regulatory requirements.
• Monitor and report on risk and control activities to senior management.

• People Management:

• Lead, motivate, and inspire team members to achieve their full potential.
• Provide regular feedback, coaching, and mentorship to support individual and team development.
• Set clear performance expectations, conduct performance reviews, and address performance issues.
• Foster a positive, inclusive, and collaborative team culture.
• Manage resourcing needs, including recruitment, onboarding, and training.

Qualifications:

• Bachelor's degree in [relevant field] or equivalent work experience.
• Proven track record of successful team management experience.
• Strong leadership, communication, and interpersonal skills.
• Ability to manage multiple projects and priorities simultaneously.
• Experience with process improvement methodologies and tools.
• Proficiency in risk management and control frameworks.

Preferred Qualifications:

• Master's degree in [relevant field].
• Experience in [industry or sector].
• Certifications in project management, process improvement, or risk management.

About Axos

Born digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We’re a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers.

Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX).

Learn More about working at Axos Business Center

Pre-Employment Background Check, Medical, and Drug Test:

All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment medical and drug screening. 

Equal Employment Opportunity:

Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws.

Job Functions and Work Environment:

While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.