Team Manager, Case Management

Company Description

Welcome to This Australian Life.

From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence, and retaining great talent. 

We're always looking for people who want to go further with us. People who do what’s right, aim high, and work smart. Why not discover where we can go? 

Job Description

• 12 month fixed term opportunity 

This role leads a team of Claims Consultants and Service Officers to deliver exceptional claims handling and a seamless service experience, in line with TAL’s claims philosophy, procedures, and risk management framework.

Focused on providing a market-leading customer experience, the role ensures compliance with regulatory standards and effective risk management. Success is driven by strong operational oversight, portfolio management, stakeholder engagement, and capability development across the team. The Team Manager also resolves escalated issues and complaints, ensuring alignment with TAL's values.

Key Responsibilities:

• Foster a culture of continuous improvement, driving localised process enhancements and embedding best practices in claims handling.
• Support department and company-wide projects as required.
• Stay up to date with life insurance guidelines, industry changes, and TAL policies to ensure claims handling reflects best practice.
• Perform other duties as required.

Qualifications

• At least 2 years’ experience in a similar team manager role within Financial Services/Insurance Industry or 5 years’ experience in a Claims Consultant (or similar) role
• Strong knowledge of Insurance (Preference given to Life Insurance experience)
• Demonstrated experience in operational management • Excellent communication and presentation skills
• Sound knowledge of claims handling practices
• Sound knowledge of the Life Insurance Code of Practice and associated assessment and operational requirements
• Relevant tertiary qualifications in Business, Commerce, Health or Allied Health (desirable)
• Diploma or Cert IV in Life Insurance, or equivalent (desirable)

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.

As part of the recruitment process, there are a number of checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks. 

Additional Information

At TAL we value diversity in all its forms and are committed to fostering an inclusive and equitable culture for all our people. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those with caring responsibilities, people living with disability, and individuals from the CALD and LGBTQI+ communities to apply. Even if you don’t check every box in the criteria above, we encourage you to apply today or get in touch with us here.

To provide you with the best experience, we can accommodate you at any stage of the recruitment process. Simply inform our Recruitment team at any time.

TAL is recognised by the Workplace Gender Equality Agency as an Employer of Choice. We are proud to be a member of Diversity Council Australia and the Australian Network on Disability. For information on our reconciliation journey, take a look at our Innovate Reconciliation Action Plan.

We acknowledge the Traditional Custodians of the Land in which our Head Office is based, the land of the Gadigal people of the Eora Nation, and recognise their deep connections to the land, sea, and culture.
We extend this acknowledgment to the many Traditional Lands that we operate across and pay our respects to Elders past, present, and emerging. 

#LI-Hybrid 

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.